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Senior Operations Manager

8 hours ago

Pasig, National Capital Region, Philippines Acquire Intelligence Full time

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

Job Title: Senior Operations Manager

Job Summary:
Acquire Intelligence is seeking a highly experienced and motivated Senior Operations Manager to oversee and optimize our business process outsourcing operations. The successful candidate will play a crucial role in driving operational excellence, improving efficiency, and ensuring client satisfaction.

Job Responsibilities:

• Develop and implement strategic and tactical plans to improve operational performance and productivity

• Oversee day-to-day operations, ensuring adherence to company policies, procedures, and quality standards

• Analyze operational data and metrics to identify areas for improvement and implement corrective actions

• Collaborate with clients to understand their needs and develop tailored solutions

• Manage budgets, forecasts, and resource allocation for operational activities

• Implement and maintain quality assurance programs to ensure consistent service delivery

• Foster a culture of continuous improvement and innovation within the organization

• Develop and maintain strong relationships with key stakeholders, including clients, vendors, and partners

• Ensure compliance with relevant industry regulations and standards

Job Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or a related field; MBA preferred

• Minimum of 8-10 years of experience in operations management, preferably in the BPO industry

• Proven track record of successfully leading and managing large teams in a fast-paced environment

• Strong analytical and problem-solving skills with the ability to make data-driven decisions

• Excellent communication and interpersonal skills, with the ability to build relationships at all levels

• Demonstrated experience in process improvement methodologies (e.g., Six Sigma, Lean)

• Proficiency in project management and operational planning tools

• Strong financial acumen and experience in budget management

• Adaptability and resilience in handling complex, dynamic business environments

• Knowledge of industry-specific regulations and compliance requirements

Join the A-Team and experience the A-Life