Engagement Specialist

23 hours ago

Ayala Alabang, National Capital Region, Philippines E-Solutions Full time ₱70,000 - ₱120,000 per year

Location:
Alabang, Muntinlupa City

Work Set Up:
Onsite

The
Engagement Support Specialist
is responsible for delivering high-quality
operational and administrative support
across critical engagement processes including
risk assessments
,
approval workflows
,
job code management
, and
exception handling
. This role ensures engagement activities are carried out with
accuracy, timeliness
, and
compliance
to internal controls and client expectations.

Key Responsibilities

1. Engagement & Risk Support

  • Assist with
    Engagement Risk Assessments (ERA)
    and documentation in the global system.
  • Prepare inputs and ensure compliance for
    Sentinel Approval Number (SAN)
    requests.
  • Escalate engagement risk issues or anomalies to the Engagement Support Lead.

2. Job & Code Management

  • Execute job code
    creation
    ,
    modification
    , and
    closure
    activities in accordance with business requirements.
  • Maintain job code accuracy and ensure data integrity across systems.
  • Confirm job codes and track
    approvals
    as required.

3. Operational Execution

  • Support setup and ongoing maintenance of
    KCC systems
    and
    knowledge databases
    .
  • Monitor and update
    Work-in-Progress (WIP)
    records for accurate financial reporting.
  • Conduct
    exception handling
    , including issue investigation and resolution documentation.

4. Client & Stakeholder Interaction

  • Coordinate the
    client engagement survey
    process: survey creation, result consolidation, and reporting.
  • Collaborate with cross-functional teams (e.g.,
    Finance, Operations, IT
    ) for seamless workflow execution.
  • Respond to internal and external engagement-related inquiries promptly.

5. Reporting & Continuous Improvement

  • Maintain logs, trackers, and generate reports on engagement support activities.
  • Contribute to
    process documentation
    , ensuring adherence to internal control and
    audit requirements
    .
  • Identify process gaps and suggest improvements to enhance efficiency.

Required Skills & Competencies

  • Working knowledge of
    engagement operations
    ,
    job code workflows
    , and
    risk documentation
    .
  • Proficiency in
    Microsoft Dynamics CRM
    ,
    CEAC databases
    ,
    Circuit
    , and the
    MS Office Suite
    .
  • High attention to detail and ability to multitask across operational functions.
  • Strong
    problem-solving skills
    and ability to escalate complex issues appropriately.
  • Excellent
    interpersonal and communication skills
    for effective collaboration with stakeholders.

Qualifications

  • Bachelor's degree in a relevant field.
  • 3–5 years
    of experience in
    engagement support
    ,
    administrative operations
    ,
    project coordination
    , or
    financial operations
    .
  • Prior experience supporting
    Australian clients
    is preferred.

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