
Records Management Officer
5 days ago
WHR Global Consulting is hiring a Full time Records Management Officer role in Bonifacio Global City, NCR. Apply now to be part of our team.
Job summary:
- Looking for candidates available to work:
- Monday: Evening
- Tuesday: Evening
- Wednesday: Evening
- Thursday: Evening
- Friday: Evening
- 1 year of relevant work experience required for this role
Expected salary: ₱22,000 per month
Position Title: Eligibility Management Processor (Insurance Benefits Processor)
- Work Location: Alabang
- Work Setup: Onsite
- Work Schedule: Night Shift
Qualifications
- Graduate of any course
- Open to fresh graduates with good communication skills
- Preferably with benefits administration/insurance experience or at least experience in customer service and data entry in a BPO setting
- At least 1 year of work experience (more than 1 year can be considered if agreeable to working conditions and salary)
- Proficient in Microsoft Office tools and adaptable to client systems
- Exceptional written and oral communication skills
- Typing skills of 200 CPM at 100% accuracy
- Strong problem-solving, decision-making, and critical thinking skills
- Ability to work in a fast-paced and diverse environment while maintaining high professional and ethical standards
Job Summary/Description
- Under the direct supervision of the Supervisor, the Eligibility Management Processor is responsible for accomplishing data entry tasks in accordance with client quality requirements and specifications.
Responsibilities/Duties
- Handle and analyze Eligibility Management processing of cases in accordance with client processes and specifications to meet targets and deliverables
- Ensure accuracy of encoded data including benefit enrollments, benefit terminations, and processing changes on customer benefit elections
- Adhere to standard operating procedures and work instructions for work alignment across the channel
- Attend project orientation, job-related training, and company-initiated training as needed
- Perform other tasks related to benefit processing to support daily business operations
- Ensure compliance with company rules, regulations, and policies including QMS, ISMS, EHS, EMS, and the Data Privacy Act
- Comply with all Non-Conformity Corrective Action Preventive Action Concessions (NCAPACs) and audit findings within the prescribed period
- Report security incidents and/or identified security weaknesses
- Perform other tasks as may be assigned from time to time
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