IT Associate

2 days ago

Baguio City, Cordillera, Philippines SM Retail Inc Full time ₱104,000 - ₱130,878 per year
  • Installs POS terminals, MSPG terminals, user workstations, servers and other IT-related equipment as approved by his Area Manager or that of Head Office.
  • Conducts regular checking of IT assets in the branch to ensure compliance with agreed uptime.
  • Performs first-level troubleshooting and repair of IT assets in the stores, both mall-based and offsite.
  • Ensures that all reported incidents and service requests are fulfilled within the approved service level agreement.
  • Ensures maintenance of good housekeeping in the IT Office including the safekeeping of tools provided for their daily operations.
  • Assists 3rd party personnel during the resolution of escalated incidents, preventive maintenance of IT equipment, survey for network projects, and others as directed by head office.
  • Implements application updates using written guides by second level support teams at the head office.
  • Collaborates with service customers thru branch meetings and pep-talks to be well-informed of store events and expected support from Branch IT.
  • Performs other IT-related duties deemed necessary for business continuity.

Education & Experience:

  • Degree holder of any computer-related course.
  • At least 2-year relevant work experience.
  • Willing to travel across branches.
  • Knowledge on POS systems is an advantage.
  • Willing to be trained in SM Baguio until the opening of SM La Union

Job Types: Full-time, Permanent

Benefits:

  • Employee discount

Education:

  • Bachelor's (Preferred)

Work Location: In person

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