Telco Support Associates

3 days ago


Davao City, Davao, Philippines TalentSync Training and Development Full time ₱150,000 - ₱250,000 per year

We are seeking experienced Telco Support Associates (CSR) to join our dynamic team in Davao City. In this full-time role, you will be responsible for providing exceptional customer service and technical support to our clients in the telecommunications industry.

What you'll be doing

  • Handling inbound customer calls and resolving queries in a professional and timely manner
  • Providing technical support and troubleshooting for a range of telecommunication products and services
  • Documenting customer interactions and maintaining detailed records
  • Identifying and escalating complex issues to the appropriate team or department
  • Actively listening to customers, understanding their needs, and offering tailored solutions
  • Adhering to company policies, procedures, and service level agreements
  • Contributing to the continuous improvement of customer service processes and practices

What we're looking for

  • Strong communication and interpersonal skills, with the ability to effectively interact with customers from diverse backgrounds
  • Excellent problem-solving and analytical skills, with a focus on delivering high-quality customer service
  • Basic technical knowledge of telecommunication products and services
  • Demonstrated ability to work in a fast-paced, dynamic environment and adapt to changing priorities
  • Commitment to continuous learning and professional development

Apply now



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