Customer Service Representative

1 week ago

Pasig, National Capital Region, Philippines Posh Baby and Kids Full time ₱40,000 - ₱80,000 per year
This is not a VA Agency/BPO, etc. You will be directly hired to work with us

THIS IS A POSITION THAT REQUIRES YOU TO HAVE AT LEAST 6 MONTHS OF WORKING FOR AN E-COMMERCE COMPANY AND HAVE SHOPIFY AND ZENDESK/GORGIAS EXPERIENCE. PLEASE DO NOT APPLY IF YOU DO NOT HAVE THE ABOVE-MENTIONED QUALIFICATIONS AS WE WILL AUTOMATICALLY REJECT YOUR APPLICATION.

This is a work-from-home job, so a stable internet connection, a laptop/computer, and a noise-cancelling headset are required.

OutPeak Services Inc is looking for a dynamic, prompt, and attentive customer service representative to join our close-knit team. The potential candidate would be required to answer customer inquiries and questions about their orders to ensure customer satisfaction via email, phone, and chat, and process their orders. The majority of customer interactions will most likely be via email and chat, but you will also be expected to answer phone calls if customers ever call.

Who is OutPeak Services?
We are an established and rapidly growing E-commerce and distribution company based in Canada and the USA that specializes in sourcing, customizing, and retailing high-quality products to several distinctive markets throughout North America.

The Company has 2 main divisions:
  • The first division contains our line of brands that deal with commercial and residential matting product, and manages brands such as Canada Mats, Coco Mats N More, and Mat Supplier Group.
  • The second division is our high-end kids products from our mother brand, Posh Baby and Kids, and manages brands such as the Bentley Trike, McLaren Scooters, and Dwinguler Canada.

Our company culture embraces an ideas-oriented environment where everyone's input is valued, and you will have many chances to take on or even lead projects that will impact the overall growth of the company.

Customer Service Responsibilities List:
  • Manage/respond to chats, emails, and phone calls.
  • Promote additional products and services.
  • Process orders in a timely manner.
  • Identify and assess customers' needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Meet personal/customer service team targets and quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives in a timely manner; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Going the "extra mile" to make a customer happy.

Requirements and skills:
  • Proven customer support experience or experience as a Client Service Representative.
  • Track personal accomplishments with customers and ask for public feedback.
  • Shopify experience.
  • Must be used to a fast paced environment and proactive.
  • Strong written and verbal communication skills.
  • Familiarity with CRM systems and practices.
  • Customer orientation and the ability to adapt/respond to different types of customers.
  • Ability to multi-task, prioritize, and manage time effectively.

What you will get:
  • Permanently work from home.
  • Open book management.
  • Competitive compensation plan.
  • Performance bonuses and Increases.
  • Annual Increases.
  • HMO on your 3rd month with us.
  • Paid leaves on your 3rd month with us.
  • Career growth opportunities. (Yes, you might end up leading a team if you are amazing).

STARTING SALARY RANGE DEPENDING ON EXPERIENCE: PHP 40,000 - PHP

About Posh Baby and Kids:

We are an established and rapidly growing E-commerce and distribution company that specializes in sourcing, customizing and retailing high quality products to several distinctive markets throughout North America.

The Company has 2 main divisions.

1) The first division contains our line of brands that deal with commercial and residential matting product, and manages brands such as Canada Mats, Coco Mats N More, Mat Supplier Group.
Our company culture embraces an ideas-oriented environment where everyone's input is valued, and you will have many chances to take on or even lead projects that will impact the overall growth of the company.

2) The second division contains our high end kids products and manages brands such as the Bentley Trike, McLaren Scooters, and Dwinguler.

  • Customer Service Representative

    7 hours ago

    Pasig, National Capital Region, Philippines JOB CONNECT RESOURCES INC. Full time ₱300,000 - ₱360,000 per year

    Customer Service Representative - International Account Industry: ECOMMERCEWe are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when...

  • Customer Service Representative

    4 days ago

    Pasig, National Capital Region, Philippines Asia Teleservices Inc Full time ₱300,000 - ₱360,000 per year

    Asiatel Outsourcing (Asia Teleservices Inc ), a rapidly growing Business Process Outsourcing (BPO) company based in Ortigas Center, Pasig Philippines, is seeking dynamic and experienced candidates to be CUSTOMER SERVICE REPRESENTATIVE. With a team of 200 employees, we have been providing exceptional outsourcing services to our clients since 2006.Be a...

  • Customer Service Representative

    2 weeks ago

    Pasig, National Capital Region, Philippines GAMSI Full time ₱240,000 - ₱300,000 per year

    Customer Service Representative (Entry-Level)Job Summary:We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. This entry-level role is ideal for fresh graduates or those seeking to start a career in customer service. You will be responsible for handling customer inquiries, providing product or...

  • Customer Service Representative

    2 weeks ago

    Pasig, National Capital Region, Philippines Asiatel Outsourcing Full time ₱150,000 - ₱250,000 per year

    Company DescriptionFor over 15 years, Asiatel Outsourcing (Asia Teleservices Inc.) has been a leader in the outsourcing industry, enabling companies globally to establish and manage remote teams in the Philippines. We offer a comprehensive range of services, including traditional outsourcing, remote staffing, and managed operations with exceptional cost...

  • Customer Service Representative

    2 weeks ago

    Pasig, National Capital Region, Philippines Private Advertiser Full time ₱150,000 - ₱250,000 per year

    The Customer Service Representative (CSR) is responsible for assisting customers by addressing inquiries, resolving concerns, and providing accurate information about products and services. The role involves handling customer interactions through various channels such as phone, email, or chat, ensuring customer satisfaction, and maintaining a positive...

  • Customer Service Representative

    6 days ago

    Pasig, National Capital Region, Philippines StaffSmart Outsourcing Full time ₱150,000 - ₱250,000 per year

    About the role We're seeking a talented Customer Service Representative (Non-Voice) to join our dynamic team at StaffSmart Outsourcing. In this full-time role, you'll be responsible for providing exceptional customer service through non-voice channels such as email, chat, and social media. Working from our office in Bridgetowne, Pasig, you'll play a crucial...

  • Customer Service Representative

    1 week ago

    Pasig, National Capital Region, Philippines NEKSJOB PASIG Full time ₱45 - ₱55 per year

    NEKSJOB PASIG is hiring a Full time Customer Service Representative role in Pasig, NCR. Apply now to be part of our team.Job summary:Flexible hours available

  • Customer Service Representative

    4 weeks ago

    Pasig, National Capital Region, Philippines Intelogix Full time

    Customer Service Representative (Pooling) page is loaded## Customer Service Representative (Pooling)locations: Pasig, PHtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR100536**Who we are:**At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our...

  • Customer Service Representative

    2 weeks ago

    Pasig, National Capital Region, Philippines cxperts Full time $104,000 - $130,878 per year

    Job Summary:The Voice Customer Service Agent will be responsible for handling customer inquiries and providing outstanding service to customers over the phone. The agent will be expected to provide prompt, accurate and courteous service to Home Depot customers in a fast-paced environment. The agent will work with a team of other customer service...

  • Customer Service Representative

    7 hours ago

    Pasig, National Capital Region, Philippines Asia Teleservices Inc Full time ₱96,000 - ₱360,000 per year

    We're looking for a customer-focused and tech-savvy professional to join our team as a Customer Service Representative for a Hong Kong–based telecommunications account. The ideal candidate is proactive, detail-oriented, and passionate about delivering exceptional service across voice, email, and chat channels.Job Key Responsibilities:Provide top-notch...