Customer Service Representative

4 weeks ago

Pasig, National Capital Region, Philippines Intelogix Full time
Customer Service Representative (Pooling) page is loaded## Customer Service Representative (Pooling)locations: Pasig, PHtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR100536**Who we are:**At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference. If you like to solve problems and interact with people around the Globe, this is the career for youIn this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. * Paid Training* HMO and Group Life Insurance* Paid Time Off* Referral Program* Career Advancement**Responsibilities*** Serve as the primary point of contact for customers via phone* Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions* Maintain a thorough understanding of products, services, and policies to effectively assist customers* Accurately document customer interactions and transactions across all tools/platforms* Collaborate with other departments to resolve customer issues and escalate complex problems as necessary* Strive to exceed customer satisfaction goals and performance metrics* Continuously seek opportunities to improve the customer experience and streamline processes* Stay updated on product knowledge and industry trends to better assist customers* Ability to work within the defined hours of operation with flexibility needed on weekends and holidays**What We Look for in a Candidate:*** High School Diploma or equivalent* At least 6 months of international call center experience required (voice/phones)* Good communication skills* Amenable to work onsite at Estancia, Pasig City* Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone* Paid Training* HMO and Group Life Insurance* Paid Time Off* Referral Program* Career AdvancementAs a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 19 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. We are reimagining how people and organizations thrive.
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