Technical Support Engineer

4 days ago

Cauayan Cagayan Valley, Philippines STRADCOM Corporation Full time ₱300,000 - ₱450,000 per year
  • Performs installation, configuration, and staging of hardware to be used by Auxiliary clients or for Auxiliary related projects;
  • Performs preventive maintenance on a periodic basis for the hardware used in Auxiliary clients' sites;
  • Conducts remote and/or onsite investigation and troubleshooting to identify issues related to hardware and software used by Auxiliary clients;
  • Performs corrective actions, including reconfiguration, re-installation and repair/replacement of hardware, as necessary. Repair/replacement of hardware shall only apply if the hardware is Stradcom-owned and issued;
  • Conducts back-up of data contained in hardware used for Auxiliary projects, as necessary;
  • Coordinates with internal counterparts for joint activities necessary to identify and/or resolve software or hardware related issues;
  • Provides technical support for special events, conferences, meetings, etc.;
  • Prepares ad-hoc and regular reports regarding technical support activities;
  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs;
  • Ensure that proper actions are immediately taken to resolve the reported problems by monitoring pending service requests (SR's) and updating them using the Helpdesk System; and,
  • Performs other job-related tasks that may be assigned by his superiors from time to time.

Minimum Qualifications

  • At least 1 year of relevant experience.
  • Knowledge on installation and configuration of hardware/software
  • Able to set up and test hardware
  • Knowledge in Windows Operating System
  • Graduate of Computer Science, Computer Engineering or any IT related course
  • Must be willing to do fieldwork around Region 2, and preferrably from Cauayan Isabela

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