Technical Support Engineer

5 days ago

Cauayan, Philippines Stradcom Corporation Full time ₱104,000 - ₱130,878 per year
  • Performs installation, configuration, and staging of hardware to be used by Auxiliary clients or for Auxiliary related projects;
  • Performs preventive maintenance on a periodic basis for the hardware used in Auxiliary clients' sites;
  • Conducts remote and/or onsite investigation and troubleshooting to identify issues related to hardware and software used by Auxiliary clients;
  • Performs corrective actions, including reconfiguration, re-installation and repair/replacement of hardware, as necessary. Repair/replacement of hardware shall only apply if the hardware is Stradcom-owned and issued;
  • Conducts back-up of data contained in hardware used for Auxiliary projects, as necessary;
  • Coordinates with internal counterparts for joint activities necessary to identify and/or resolve software or hardware related issues;
  • Provides technical support for special events, conferences, meetings, etc.;
  • Prepares ad-hoc and regular reports regarding technical support activities;
  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs;
  • Ensure that proper actions are immediately taken to resolve the reported problems by monitoring pending service requests (SR's) and updating them using the Helpdesk System; and,

  • Performs other job-related tasks that may be assigned by his superiors from time to time.

  • Minimum Qualifications: At least 1 year of relevant experience.

  • Knowledge on installation and configuration of hardware/software
  • Able to set up and test hardware
  • Knowledge in Windows Operating System
  • Graduate of Computer Science, Computer Engineering or any IT related course
  • Must be willing to do fieldwork around Region 2, and preferrably from Cauayan Isabela

Stradcom Corporation is the proponent of the multi-billion peso computerization of the Philippine Land Transportation Office (LTO), the agency that registers motor vehicles, issues drivers' licenses, and enforces laws of land transportation, and is administered under the Department of Transportation (DOTr).

Through a nationwide IT infrastructure consisting of the development of software for formal business processes, the establishment of a huge data powerhouse, the interconnection of LTO's almost 300 offices, the delivery of all hardware and equipment, and the provision of operating and support services throughout the entire concession agreement, which is now in its extension period, STRADCOM provides a service to government consistent with the provisions of the BOT Privatization Law (in particular, a Build-Own-Operate contractual scheme), while establishing a solid business model built on the generation and collection of service revenues from the transacting public.

We are thus looking for talented individuals to join us, whether seasoned professionals seeking a change of pace and direction or new graduates wanting to explore frontiers and pursue a fulfilling career.

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