Customer Service Representatives — Health

2 weeks ago

Davao City, Davao, Philippines OAMPI Inc. Full time ₱144,000 - ₱216,000 per year
Customer Service Representatives — Health & wellness brand

Earn up to PHP 18,000/month for this position

G/F Building 3, Matina IT Park, McArthur Highway, Davao, PH

QUALIFICATIONS

  • Minimum of 3 years of work experience in customer service and high-volume call center environment

  • Passion for delighting customers and providing excellent service

  • Excellent communication skills
  • Ability to exercise empathy and diplomacy
  • Experience in the healthcare industry is preferred

  • Basic technical skills—able to navigate through smartphone and computer applications

  • Experience using CRM and communication tools such as Zendesk, Slack

  • Ability to work autonomously as a self-directed remote employee
  • High attention to detail and ability to multitask, able to achieve accuracy in data entry tasks
  • Ability to quickly learn and retain processes and policies
RESPONSIBILITIES

  • Provide excellent customer service, contact solutions, and respond quickly through phone, email, and live chat

  • Embody client standards for quality service and incorporate its culture into every customer interaction

  • Gain expertise on the client's products and services over time to ensure exceptional service is delivered
  • Provide accurate product details and recommendations to customers in a thoughtful and empathetic manner
  • Assist customers with order placement, status updates, and order modifications
  • Apply strong writing skills to account documentation, email communication, and internal notes
  • Meet or exceed all key performance indicators and quality standard as outlined in the performance goals
  • Notify department leads and managers on issues, order errors, customer concerns, or obstacles to successfully meet customer needs

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