Quality Assurance Officer

3 days ago


Taguig, National Capital Region, Philippines PSO Manila Full time


RESPONSIBILITIES

  • Perform Call Monitoring ensuring that calls are performed in accordance with Regulatory and Pepper policies

    Review and assess back-office transactions and processes for accuracy, compliance, and adherence to operational standards.
  • Develop, recommend and monitor corrective and preventive actions
  • Identify training needs and recommend training interventions to meet quality standards
  • Maintain and regularly submit accurate reports pertaining to Quality for overall site performance analysis
  • Manage risk through ensuring compliance to policy, quality and operational standards. Understanding and working within guidelines of the privacy and consumer credit legislation is imperative


SELECTION CRITERIA

  • Minimum 2 years of experience in call monitoring (Voice QA) and/or back-office quality assurance.
  • Excellent attention to details
  • Experience working for an Australian or any financial institution will be an advantage
  • Ability to adapt to a fast-paced environment
  • Positive disposition and can-do attitude
  • Ability to work well within a team environment



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