Quality Assurance

6 days ago


Taguig, National Capital Region, Philippines Peak Credit Limited Full time
/ Requirements

Job title: Quality Assurance

LOB: Banking, Financial Services, and Insurance (BFSI)

Account: Financial/ Credit Card

Location: On-site in Taguig

Work Timing: Shifting

Salary: 33, ,000 basic / 2,000 allowance

Target start date: Immediately/Asap

REQUIREMENTS:

● Bachelor's degree or equivalent experience is required

● Conducts audits across all functions, ensuring accuracy and full compliance with FCRA, FDCPA, PCI-DSS, and card network rules.

● Analyzes quality trends, identifies root causes, prepares reports, and recommends improvements to enhance performance.

● Provides feedback, supports training, documents best practices, and drives process improvements with cross-functional teams.

● Willing to work on-site and shift schedule in Taguig

Required Skills:


• At least 2 years of experience as a QA in a BPO setting


• Strong knowledge of Banking – Credit and Collections operations, at least 3 years


• Ability to manage multiple assigned processes effectively


• Solid understanding of Quality Management principles and practices


• Ability to work under strict deadlines and collaborate with the team to meet targets


• Proficiency in MS Excel


• Experience in identity theft investigations


• Experience supporting portfolio scrubs


• Experience with billing error dispute processing


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