Customer Service Representative

4 days ago

Manila, National Capital Region, Philippines Staff Domain Inc Full time ₱900,000 - ₱1,200,000 per year

Setup and Location: Onsite - 36F Cyberscape Gamma, Ortigas Pasig City

Work Schedule: 9:00 AM-6:00 PM (AEST) | 7:00 AM-4:00 PM (PH Time)

Employment Type: Full-time

Ready to do work that actually excites you?

We are looking for an Inbound Customer Service Representative to handle customer inquiries and provide exceptional service over the phone. The ideal candidate for this role should be skilled in managing inbound calls, processing orders, and efficiently handling call escalations. The CSR will ensure a positive experience for custom by addressing their needs and resolving issues promptly and professionally.

What You'll Do

You'll be the kind of person who:

  • Handle inbound calls from customers and provide support for inquiries, complaints, and requests.
  • Process customer orders accurately and efficient
  • Escalate complex issues to the appropriate department or supervisor.
  • Maintain accurate records of customer interactions, orders, and issues.
  • Ensure timely follow-up on customer inquiries and complaints.
  • Provide clear and concise information to customers regarding products, services, and policies.
  • Assist in resolving any order-related issues, including discrepancies or delays.
  • Contribute to team goals by meeting service targets and maintaining high customer satisfaction.

What You Bring

We're looking for someone who:

  • Bachelor's degree in Business, Communications, or related field is preferred.
  • 1-3 years of experience in customer service, preferably in an inbound call center environment.
  • Strong phone communication skills and the ability to handle customer inquiries professionally.
  • Proficiency in using customer service software and order processing tools.
  • Strong problem-solving skills and ability to handle call escalations effectively.
  • Excellent organizational skills and attention to detail.
  • Ability to work well under pressure and in a team-oriented environment.
  • Strong time management skills to ensure timely responses to customer needs.

Why You'll Love Working Here

  • HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
  • Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
  • Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more

Let's Talk

If you're thinking "this sounds like me"-it probably is. Click apply. We can't wait to meet you.

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