Service Delivery Supervisor Philippines

6 days ago

Manila, National Capital Region, Philippines CMA CGM Full time ₱900,000 - ₱1,200,000 per year

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

THE ROLE:

Service Delivery Supervisor is instrumental in ensuring that Service Delivery tasks (Booking, Documentation, Counter, Invoicing & Disputes, cargo readiness and Idle full) are completed efficiently to meet customer requirements and adhere strictly to Group processes and local legal requirements.


RESPONSIBILITIES:

As a Service Delivery Manager/Supervisor, your commitments are:

Deliver excellent incident (case) management as per Service Level commitment

Managing the team day to day to meet KPIs

Conduct regular Reviews with internals departments (GBS, Sales, Lines, Finance,…) to deliver any improvement or address any risk

Engage with internal departments (GBS, Sales, Lines, Finance,…) for better resolution time & process

Effective management and escalation of unresolved customer technical problems

Motivate and develop your team to provide the best service


KEY PERFORMANCE INDICATORS:

Customer Satisfaction (NPS & TPS survey results) for service deliverables

Transactional Case Resolution TAT

Booking TAT

Draft BL TAT

Dispute Resolution TAT


QUALIFICATIONS AND PROFILE:

Strong knowledge in Shipping Industry (minimum 5 years of experience)

5+ years in a Service Delivery team

2-4 years of manager and supervisory expereince

Management Skills

Commitment in delivering the best Customer Experience

Must be able to prioritize work effectively and manage time efficiently

Great communication skills

Analytical & Reporting aptitude (Data, Qliksense)

Please ensure you are familiar with the CMA CGM Corporate Internal Mobility guidelines.
 

  • Service Delivery Professional Philippines

    2 days ago

    Manila, National Capital Region, Philippines CMA CGM Philippines, Inc. Full time ₱600,000 - ₱1,200,000 per year

    Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...

  • Service Delivery Manager

    2 days ago

    Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time ₱1,500,000 - ₱2,500,000 per year

    Oversees overall IT Asset Management service delivery under DFS, ensuring governance, SLA compliance, and operational excellence across all workstreams (SAM, FSO, Licensing, Platform, and Command Center).Key Responsibilities:Manage ITAM delivery, SLA adherence, and performance governance.Conduct operational reviews and client governance calls.Drive...

  • IT Service Delivery Manager

    6 days ago

    Manila, National Capital Region, Philippines CODA Technology Services Full time ₱900,000 - ₱1,200,000 per year

    We are hiring an IT Service Delivery Manager on a permanent basis to support a global enterprise retail organisation through a significant IT service transformation. This regionally based role based in Manila, Philippines, is critical in bridging local operations with global strategy, as the business moves through a multi-year change and improvement...

  • Service Delivery Manager

    1 week ago

    Manila, National Capital Region, Philippines Trends Group, Inc. Full time ₱1,500,000 - ₱2,500,000 per year

    I. PURPOSEAccomplish all assigned tasks by the management in a timely and effective manner as deemed necessary for the betterment of the organization as a whole.II.      DUTIES AND RESPONSIBILITIESAccomplish all assigned tasks by the management in a timely and effective manner as deemed necessary for the betterment of the organization. Ensure...

  • Service Quality Supervisor

    6 hours ago

    Manila, National Capital Region, Philippines SupportNinja Full time ₱60,000 - ₱120,000 per year

    Work Set Up:Remote/WAHType of Contract:Full TimeEquipment: Company ProvidedThe Supervisor, Quality is responsible for overseeing daily quality assurance operations to ensure adherence to client requirements, regulatory standards, and organizational policies. This role supervises a team of quality analysts, monitors performance metrics, conducts audits, and...

  • Station Supervisor

    2 days ago

    Manila, National Capital Region, Philippines SF Express Philippines Inc. Full time ₱900,000 - ₱1,200,000 per year

    Overview:The Station Supervisor will be overseeing the overall operations of the SF Service Station and ensure that the service station runs smoothly.Responsibilities:Assist Operations Manager in operational requirement of the companyManage the day-to-day Last Mile Operations of SF Service Station from inventory, asset management, office administration and...

  • Accounting Supervisor

    2 days ago

    Manila, National Capital Region, Philippines Sinotrans Container Lines (Philippines), Inc. Full time ₱800,000 - ₱1,200,000 per year

    Company DescriptionSinotrans Container Lines (Philippines), Inc. (SNLPH) is a leading shipping agency in the Philippines with strong connections to port terminals and customs authorities. We offer integrated operations including full representation, vessel operations, equipment control, documentations, marketing, and sales. Headquartered in Manila and Subic,...

  • Operations Supervisor

    6 days ago

    Manila, National Capital Region, Philippines Access Healthcare Full time

    Company DescriptionEstablished in 2011, Access Healthcare is a global leader in healthcare management, empowering providers to focus on patient care through innovative technology solutions. We specialize in revenue cycle management (RCM) to enhance financial performance and streamline operations, benefiting patient care. With over 27,000 professionals across...

  • Storekeeper and Delivery Man

    2 days ago

    Manila, National Capital Region, Philippines Portmizer Philippines Corporation Full time ₱250,000 - ₱500,000 per year

    Company DescriptionPortmizer Philippines Corporation is dedicated to addressing the needs of shipping, stevedoring, and container yard operators. The company specializes in providing efficient and reliable container and bulk handling equipment. With a strong focus on meeting industry demands, Portmizer ensures innovative solutions for its clients.Role...

  • Service Delivery Project Coordinator

    2 weeks ago

    Manila, National Capital Region, Philippines Gear Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Gear Inc. is looking for a Project Officer for our AU Telco team, you'll help manage project coordination and contribute to the success of critical initiatives.Key Responsibilities:Assist in the end-to-end management of telecommunications service delivery, from order initiation to completion.Use to track project timelines, allocate tasks, monitor progress,...