Service Delivery Supervisor Philippines

6 days ago


Manila, National Capital Region, Philippines CMA CGM Full time ₱900,000 - ₱1,200,000 per year

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

THE ROLE:

Service Delivery Supervisor is instrumental in ensuring that Service Delivery tasks (Booking, Documentation, Counter, Invoicing & Disputes, cargo readiness and Idle full) are completed efficiently to meet customer requirements and adhere strictly to Group processes and local legal requirements.


RESPONSIBILITIES:

As a Service Delivery Manager/Supervisor, your commitments are:

Deliver excellent incident (case) management as per Service Level commitment

Managing the team day to day to meet KPIs

Conduct regular Reviews with internals departments (GBS, Sales, Lines, Finance,…) to deliver any improvement or address any risk

Engage with internal departments (GBS, Sales, Lines, Finance,…) for better resolution time & process

Effective management and escalation of unresolved customer technical problems

Motivate and develop your team to provide the best service


KEY PERFORMANCE INDICATORS:

Customer Satisfaction (NPS & TPS survey results) for service deliverables

Transactional Case Resolution TAT

Booking TAT

Draft BL TAT

Dispute Resolution TAT


QUALIFICATIONS AND PROFILE:

Strong knowledge in Shipping Industry (minimum 5 years of experience)

5+ years in a Service Delivery team

2-4 years of manager and supervisory expereince

Management Skills

Commitment in delivering the best Customer Experience

Must be able to prioritize work effectively and manage time efficiently

Great communication skills

Analytical & Reporting aptitude (Data, Qliksense)

Please ensure you are familiar with the CMA CGM Corporate Internal Mobility guidelines.
 


  • Supervisor

    6 days ago


    Manila, National Capital Region, Philippines Likas Yaman Service Corporation Full time ₱420,000 - ₱540,000 per year

    Likas Yaman Service Corporation is hiring a Full time Supervisor role in Ermita, Zone 072 Brgy 667, NCR. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: Morning, AfternoonTuesday: Morning, AfternoonWednesday: Morning, AfternoonThursday: Morning, AfternoonFriday: Morning, AfternoonMore than 4 years of relevant...


  • Manila, National Capital Region, Philippines CTS - IT & Cybersecurity Services Full time $20,400 - $30,000 per year

    CTS delivers comprehensive IT solutions to meet the unique demands of mission-driven organizations. We have deep expertise in supporting nonprofits and educational institutions, however our team is equipped to handle the complexities of IT across a variety of sectors. We're committed to making technology work seamlessly, so our clients can focus on making a...


  • Manila, National Capital Region, Philippines CODA Technology Services Full time ₱900,000 - ₱1,200,000 per year

    We are hiring an IT Service Delivery Manager on a permanent basis to support a global enterprise retail organisation through a significant IT service transformation. This regionally based role based in Manila, Philippines, is critical in bridging local operations with global strategy, as the business moves through a multi-year change and improvement...


  • Manila, National Capital Region, Philippines VEGA Full time ₱900,000 - ₱1,200,000 per year

    Job Title: Regional Service Delivery ManagerLocation: Manila, PhilippinesCompany: Vega GlobalAbout Vega GlobalVega Global is a leading provider of audio-visual (AV) and workplace technology solutions, delivering innovative and high-quality services to clients across diverse industries. With a strong presence in the Asia Pacific region, we are committed to...


  • Manila, National Capital Region, Philippines Access Healthcare Full time

    Company DescriptionEstablished in 2011, Access Healthcare is a global leader in healthcare management, empowering providers to focus on patient care through innovative technology solutions. We specialize in revenue cycle management (RCM) to enhance financial performance and streamline operations, benefiting patient care. With over 27,000 professionals across...


  • Manila, National Capital Region, Philippines Cts Full time $1,700 - $2,500 per year

    CTS delivers comprehensive IT solutions to meet the unique demands of mission-driven organizations. We have deep expertise in supporting nonprofits and educational institutions, however our team is equipped to handle the complexities of IT across a variety of sectors. We're committed to making technology work seamlessly, so our clients can focus on making a...


  • Manila, National Capital Region, Philippines Gear Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Gear Inc. is looking for a Project Officer for our AU Telco team, you'll help manage project coordination and contribute to the success of critical initiatives.Key Responsibilities:Assist in the end-to-end management of telecommunications service delivery, from order initiation to completion.Use to track project timelines, allocate tasks, monitor progress,...


  • Manila, National Capital Region, Philippines Agilitec IT Full time ₱900,000 - ₱1,200,000 per year

    Employer: An MSP company located in Las Vegas, NevadaWork Set up: RemoteWorking Schedule: Pacific Standard TimeSalary: $2,000 - $2,500Benefits:13th Month PayHMO & Govt. Contribution Allowance on top of the salary (After a 90-day probationary period)Personal Time Off (After a 90-day probationary period)Position OverviewWe are seeking an experienced Service...

  • Delivery Driver

    17 hours ago


    Manila, National Capital Region, Philippines Axelerate Manpower Agency Full time ₱144,000 - ₱240,000 per year

    Key Responsibilities:Deliver a wide variety of items to different addresses and through different routes.Load, unload, prepare, inspect, and operate the delivery vehicle.Follow delivery routes and time schedules as assigned.Collect payments or obtain signatures where required.Follow all traffic laws and company safety procedures.Keep delivery vehicle clean...

  • Delivery Driver

    2 weeks ago


    Manila, National Capital Region, Philippines Crystal Image Paper Marketing Corporation Full time ₱250,000 - ₱350,000 per year

    DescriptionSafely operate automatic motorcycle and L300 delivery vehicle for pick-up and delivery of products.Ensure all deliveries are completed accurately and on schedule.Verify delivery documents such as invoices and delivery receipts before dispatch.Maintain cleanliness and good condition of assigned vehicle at all times.Follow all traffic rules, safety...