After-Sales Admin Support Officer

2 days ago

Subic Bay Freeport Zone, Philippines Innovative Fibre Industires Full time

Job Overview

The After-Sales Admin Support Officer is responsible for the accurate, timely, and disciplined administration of all after-sales spare parts and service activities. This role ensures ERP data integrity, proactive customer communication, and early identification and escalation of parts, inventory, and service delivery issues to prevent delays and maintain customer satisfaction. The position requires effective communication with customers and internal teams via email, calls, chat, and other platforms to resolve spare parts and service inquiries.

Key Responsibilities

  • Accurately and fully process all spare parts and service transactions in the ERP system, ensuring no open, incomplete, or ageing transactions exist without documented follow-up
  • Provide administrative support to the service and technical teams, including scheduling service visits and coordinating parts delivery
  • Liaise with other departments to ensure timely dispatch and delivery of spare parts, maintaining accurate records, job sheets, and delivery receipts
  • Proactively identify and formally escalate issues related to inventory discrepancies, abnormal parts consumption, ageing orders, or service delays, in line with company escalation procedures
  • Ensure customers receive timely and accurate updates on the status of spare parts and service requests, even when final resolution is pending
  • Maintain proper documentation and records for all after-sales activities, ensuring compliance with company policies and audit requirements
  • Support internal teams in managing stock levels, inventory reports, and service schedules to optimize operational efficiency

Qualifications & Experience

  • Graduate of any 4- or 5-year degree program, preferably in Business Administration, Supply Chain Management, Logistics, or a related field
  • Minimum of 1–2 years of experience in an administrative or support role, preferably in after-sales, logistics, or supply chain

Technical Knowledge & Skills

  • Proficient in ERP systems and familiar with spare parts or service transaction processing
  • Strong computer skills, including MS Office (Excel, Word, Outlook)
  • Basic understanding of inventory management and service workflows
  • Ability to interpret technical documents, job sheets, and service reports
  • Strong attention to detail, accuracy, and process compliance
  • Effective communication skills across multiple platforms (email, phone, chat)
  • Ability to track, monitor, and report KPIs related to spare parts and service delivery

Additional Competencies

  • Strong organizational and time-management skills
  • Problem-solving mindset with the ability to identify and escalate issues proactively
  • Team-oriented with ability to coordinate across multiple departments
  • Customer-focused attitude with strong service orientation

Job Type: Full-time

Pay: Php18, Php20,000.00 per month

Work Location: In person

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