Rooms Controller

2 weeks ago

Taguig, National Capital Region, Philippines DoubleDragon Properties Corp. Full time ₱150,000 - ₱250,000 per year

JOB DESCRIPTION:

  • Assign room according to guest request and preferences whenever possible.
  • Prepare group key packets.
  • Organize and coordinate check-in/pre-registration procedures for arriving groups.
  • Review/Track/Accommodate requests for room/check-out changes when possible;
  • Communicate status to appropriate staff.
  • Confirm reservations and cancellations.
  • Review out-of-order rooms daily.
  • Ensure rates match market codes and document exceptions.
  • Perform duplicate reservation checks; block rooms.
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction.
  • Receive, record, and relay messages accurately, completely, and legibly.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information;
  • Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
  • Coordinate tasks and work with other departments.
  • Develop and maintain positive working relationships with others; support team to reach common goals.

QUALIFICATIONS:

  • Comply with quality assurance standards.
  • Perform other reasonable job duties as requested by Supervisors.
  • Review billing and call attention of FOS for adjustment.
  • Skills/Competencies Needed for the Job
  • MS Office and other relevant
  • Graduate of Hotel and Restaurant Management or any related course
  • Strong oral and written communication skills
  • Good time management skills
  • Flexibility/adaptability
  • 1-2 years experience in Hospitality field
  • Can perform with minimum supervision

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