IT Support Engineer, Associate

General information

Country

Philippines

City

Manila

Job ID

46374

Department

Sales

Experience Level

ASSOCIATE

Employment Status

FULL_TIME

Workplace Type

Hybrid

Description & Requirements

We are seeking a dynamic and detail-oriented Application Support Specialist to join our team. This role is responsible for delivering exceptional end-user support across enterprise applications, ensuring timely resolution of incidents and service requests.

Required Skills

What You Will Need:

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 1–3 years of IT support, application support, quality assurance or/and end-user support experience.
• Experience with SharePoint Online (off-prem) page/site creation.
• Experience supporting ICertis CLM or other CLM tools.
• Experience supporting Infor CPQ or equivalent.
• Strong problem-solving, analytical, and communication skills.
  Ability to manage multiple priorities and work effectively with cross-functional teams.

What Will Put You Ahead?

Preferred Qualifications:

• Exposure to CRM systems (Salesforce, Dynamics, or others) is preferred.
  Basic to intermediate SQL skills for troubleshooting and reporting.

A Day In The Life Typically Includes

• Provide end-user support across enterprise applications, ensuring timely resolution of incidents and service requests.
• Create, maintain, and enhance SharePoint Online (off-prem) pages/sites for business collaboration.
• Collaborate with IT Support to administer CLM solutions (e.g., ICertis or similar platforms), including user access, workflows, and incident troubleshooting.
• Collaborate with IT support for CPQ applications (Infor CPQ or other solutions), assisting business teams in quoting and configuration processes.
• Collaborate with stakeholders and IT teams to resolve functional and technical issues.
• Perform SQL queries for troubleshooting, data validation, and reporting purposes.
• Document issues, solutions, and contribute to a growing knowledge base.
  Collaborate with IT Project Team in application testing, user training, and enhancements.

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

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Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

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