IT Technical Support Associate

2 weeks ago

Manila, National Capital Region, Philippines Filinvest Business Services Corp. Full time ₱25,000 - ₱50,000 per year

Job Summary

The IT End User Support Associate provides technical assistance to all users at the site, resolving hardware, software, and connectivity issues promptly.

Duties and Responsibilities

·      
Respond to user requests and troubleshoot technical issues.

·      
Install, configure, and maintain hardware and software.

·      
Document incidents and resolutions in the ITSM system.

·      
Assist in asset tagging and inventory updates.

·      
Escalate unresolved issues to the Tech Support Lead.

·      
Speaking to customers to quickly get to the root of their problem.

·      
Providing timely and accurate customer feedback.

·      
Talking to customers through a series of actions to resolve a problem.

·      
Following up with clients to ensure the problem is resolved.

·      
Supporting the roll-out of new applications.

·      
Providing support in the form of procedural documentation.

·      
Testing and evaluating new technologies.

·      
Conducting electrical safety checks on equipment.

·      
Assist in audits and reporting for compliance.

Support IT governance
and cost optimization initiatives.

Technical Competencies and Skills

  • Basic to intermediate troubleshooting skills.
  • Knowledge of Windows OS, MS Office, and common business applications.
  • Familiarity with networking basics.
  • Strong problem-solving and communication skills.
  • Ability to work under pressure and manage multiple tasks.
  • Experience with ITIL, service management, oIT transformation initiatives is a plus.
  • Excellent interpersonal skills.
  • Good written and verbal communication

Education, Trainings and Licenses Required

Education: Bachelor's degree in information technology, Computer Science, or related field. Experience:

  • Prior experience in tech support, desktop support, or a similar role
  • Experience with remote desktop applications and help desk software.
  • Attention to detail and good problem-solving skills.
  • Excellent interpersonal skills.
  • Good written and verbal communication
  • No mandatory licenses, but certifications like (CompTIA A+, Microsoft Fundamentals) are an advantage.

  • Technical Account Coordinator

    2 weeks ago

    Manila, National Capital Region, Philippines Prime IT Inc Full time ₱40,000 - ₱80,000 per year

    This role requires relevant experience in a similar position. If your background doesn't align with the job requirements, you mayskip this opportunity for now. Please note that this position isn't open to career shifters. Shift Schedule & Work Setup:Eastern Timezone (Night Shift in PH)100% Remote– work from the comfort of your homeApplicants should...

  • Technical Support

    2 weeks ago

    Manila, National Capital Region, Philippines Questronix Corporation Full time ₱30,000 - ₱60,000 per year

    Job Description:Provide Level 1 field support and Remote support for servers (SR650 V3).Ensure proper installation, replacement, and handling of approved Lenovo FRUs/CRUs.Maintain documentation and ensure proper part return per Lenovo standards.Basic hardware diagnostics (visual inspection, POST behavior, indicator LEDs).Replacement of approved CRUs/FRUs per...

  • Client Success Associate

    2 weeks ago

    Manila, National Capital Region, Philippines Prime IT Inc Full time ₱1,500,000 - ₱3,000,000 per year

    This role requires relevant experience in a similar position. If your background doesn't align with the job requirements, you mayskip this opportunity for now. Please note that this position isn't open to career shifters. Shift Schedule & Work Setup:Eastern Timezone (Night Shift in PH)100% Remote– work from the comfort of your homeApplicants should...

  • Associate Technical Support Engineer, CX

    1 week ago

    Manila, National Capital Region, Philippines NICE Full time ₱1,200,000 - ₱2,400,000 per year

    At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?Quickly resolving issues with our...

  • IT Associate

    2 weeks ago

    Manila, National Capital Region, Philippines Nespresso Ph (Exclusively distributed by Novateur Coffee Concepts, Inc,) Full time ₱400,000 - ₱600,000 per year

    The IT Associate will provide technical support, manage hardware and software issues, and assist with the maintenance of our IT systems.Duties and responsibilities:Provide technical support to end-users for hardware, software, and network issues.Install, configure, and maintain desktops, laptops, printers, and mobile devices.Assist in managing user accounts,...

  • Technical Support Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines Atmail Full time ₱900,000 - ₱1,200,000 per year

    Do you want to work an afternoon/evening shift? Are you a talented Technical Support Engineer with over 3 years' experience in supporting customers with email server technology? Do you have a bachelor degree or equivalent in IT? This newly created role will allow you to take your career to the next level at a progressive company with it's head office based...

  • Technical Support Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines OpenVPN Full time ₱300,000 - ₱600,000 per year

    We are seeking a Technical Support Engineer with expertise in VPNs, networking, and Linux systems to join our team. This role involves troubleshooting, diagnosing, and resolving complex technical issues for customers while ensuring high levels of customer satisfaction. The ideal candidate will have a strong background in OpenVPN or other VPN protocols,...

  • IT Technical Support Supervisor

    1 week ago

    Manila, National Capital Region, Philippines Times Trading Co., Inc. Full time ₱900,000 - ₱1,200,000 per year

    Job Requirements:Candidate must possess at least Bachelor's Degree in Information Technology, Computer Science or any related course3-5 years of experience in technical support, programming or IT related-work, with at least 2 years of experience in leadership role.Required Skill(s): Technical SupportPreferably Supervisor/5 Yrs & Up Experienced Employee...

  • Technical Support Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Verifone Full time ₱1,500,000 - ₱3,000,000 per year

    Why VerifoneFor more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.Verifone has a diverse, dynamic and fast paced work environment in which...

  • Technical Support Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Verifone Global Development Center Phils. Inc Full time ₱250,000 - ₱500,000 per year

    Why Verifone For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.Verifone has a diverse, dynamic and fast paced work environment in which...