Account Manager

Position Type
Full time

Type Of Hire
Experienced (relevant combo of work and education)

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you're ready to grow your career and make an impact in fintech, we have one question~ Are you FIS?

About The Role
As an Account Manager, you will collaborate with the C-suite level of finance, legal, and technical groups with a global fintech environment with endless opportunities for success. Provide industry-leading solutions to prospective clients.

About The Team
The FIS Capital Markets Division has a dedicated APAC Account Management team across our primary business lines, tasked with the following key responsibilities~

• Grow revenue through the identification and business development of new sales opportunities within existing client base, and retain revenue though the successful execution of signature-based renewals, including any add-on and up-sell opportunities at time of renewal
• Strengthen the client engagement maintaining regular contact with existing clients, building a trusted relationship and valued partnership
• Enhance the client experience by championing the client's needs alongside FIS' business goals and acting as a point of escalation

What You Will Be Doing

• Maintaining regular engagement with existing clients within your individual book of business, building trusted relationships and partnerships, and developing new relationships within accounts
• Execute new business development activities across client accounts to generate sales, aggressively penetrate client accounts to ensure sales quota achievement, and increase account revenue by introducing all products and services to assist in growing the clients' business
• Responsible for the renewal of client contracts and protecting forecasted revenue
• Identifying of additional upsell and cross sell leads and collaborating with the relevant sales executive
• Develops and executes account plans to ensure continued revenue growth from account base
• Ensure clients have a good understanding of the products and/or services FIS is offering and determine present and future needs
• Collaborate with various internal stakeholders acting as the client's advocate
• Conduct regular strategic business reviews with key account executives to enhance the overall client experience and understanding of FIS
• Excellent understanding of your client's business and needs
• Negotiates terms and conditions of FIS contracts with client and ensures terms are within FIS standards
• Ensures accurate forecasting and pipeline management as well as accurate content and certification of information for assigned clients
• Identifies and reports client risk and escalates to executive management; prepares, implements and executes risk mitigation plan
• Acting as a point of escalation to resolve outstanding issues and assist in timely delivery of the service
• Other related duties assigned as needed

What You Bring

• A demonstrable track record of client relationship management
• Good understanding of Financial Markets knowledge, including solutions technology, systems, applications and processes
• Background in Sales, Account management within Capital Markets is preferred
• Good understanding of FIS products and services is an advantage
• Educated to degree level
• Strong written and verbal communication and contract negotiation skills, strong interpersonal and influencing skills
• Ability to balance client demands with internal constraints to maximize client satisfaction and engagement with FIS
• Confidently able to build both internal and external relationships up to C-level
• Fluent in English (written and verbal) language skills, with excellent communication and presentation skills
• This position may require periodic travel within the region

Added Bonus If You Have

• Experience with large FSIs or Corporations sales/deals/contracts
• Experience with Financial Technology software, services, capabilities and providers

What We Offer You
At FIS, we are as committed to growing our employees' careers as our own business. We offer~

• Opportunities to innovate in fintech
• Inclusive and diverse team atmosphere
• Professional and personal development
• Resources to contribute to your community
• Competitive salary and benefits

Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.