Customer Service and Dispatch Representative

7 days ago

Tayabas A, Philippines Carabao Cloud Solution, Inc. Full time ₱384,000 per year

Job description:

Are you seeking a fulfilling career in IT while enjoying a peaceful lifestyle and a work-life balance opportunity? Or you're a local from Quezon Province and tired of going back and forth in Metro Manila just for work? We got you

Carabao Cloud Solutions, Inc. is a fast growing company based in Tayabas, Quezon Province. We are in a pure onsite set-up here in the province that works with IT companies or MSPs in the USA that use the latest tools and technologies in anything from cloud solutions to cybersecurity.

We aim to provide strong IT jobs with competitive salaries for the Quezon Province community. We'd also like to give this opportunity to those who are looking for a work-life balance and career growth. Combined with a lower cost of living and a healthier environment in Quezon, CCSI is indeed a great place to achieve your lifestyle and career aspirations.

What we are looking for?

Responsible for efficiently triaging incoming IT support tickets and serving as the initial point of contact for customers. Gathering information from customers, generating tickets, and assigning them to the appropriate technical support personnel

Essential Duties and Responsibilities

  • Act as a first contact clients for customer service
  • Triaging tickets served as first point of contact with customers.
  • Ticket generation and assigning, coordinate and follow up to see ticket status using a ticketing tool.
  • Assign tickets to appropriate IT support personnel based on skills and workload.
  • Ensure timely resolution of tickets by monitoring progress and escalating issues as needed.
  • Coordinate with different teams or departments to resolve complex technical issues.
  • Follow defined processes and protocols for ticket handling and escalation.
  • Collaborate with IT teams to improve ticketing system efficiency and user experience.

Required Skills and Qualifications

  • Proficient with any ticketing system tool.
  • Fluency in speaking and writing English.
  • Positive approach to customer and clients.
  • At least one (1) year of work experience in BPO or a similar job is required.
  • Amenable to work in Tayabas, Quezon Province onsite.

Preferred Skills:  Experience working in BPO environment and expertise in any ticketing tool/CRM.

We're excited to help make your application process as smooth and efficient as possible Please upload updated and complete resume.

Job Type: Full-time

Pay: Php25, Php32,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Application Question(s):

  • Do you have any experience triage incident report/ticket?
  • Do you have any experience in ticketing tools?
  • Can you start Immediately? If not, when is your earliest availability.
  • Where are you currently located?

Experience:

  • I.T Admin: 1 year (Preferred)

Work Location: In person

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