IT Dispatch

Company Description

Carabao Cloud Solutions, Inc. is a fast growing company based in Tayabas, Quezon Province. We are in a pure onsite set-up here in the province that works with IT companies or MSPs in the USA that use the latest tools and technologies in anything from cloud solutions to cybersecurity.

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We aim to provide strong IT jobs with competitive salaries for the Quezon Province community. We'd also like to give this opportunity to those who are looking for a work-life balance and career growth. Combined with a lower cost of living and a healthier environment in Quezon, CCSI is indeed a great place to achieve your lifestyle and career aspirations.

Role Responsibilities:

• Triaging tickets served as first point of contact with customers.
• Ticket generation and assigning, coordinate and follow up to see ticket status using a ticketing tool.
• Assign tickets to appropriate IT support personnel based on skills and workload.
• Ensure timely resolution of tickets by monitoring progress and escalating issues as needed.
• Coordinate with different teams or departments to resolve complex technical issues.
• Follow defined processes and protocols for ticket handling and escalation.
• Collaborate with IT teams to improve ticketing system efficiency and user experience.

Qualifications

• Proficient with any ticketing system tool.
• Fluency in speaking and writing English.
• Positive approach to customer and clients.
• At least one (1) year of work experience in BPO/ customer service representative or a similar job is required.
• Amenable to work in Tayabas, Quezon Province onsite.