Technical Support Analyst

2 days ago

Manila, National Capital Region, Philippines SupportNinja Full time ₱104,000 - ₱130,878 per year

Work Setup: Remote

Contract: Full time

Equipment provision: Company provided

Schedule: Night Shift

What does a day in the life as a Technical Support Analyst look like?

  • Help customers understand the platform and the tools that can help them propel their business forward.
  • Act as SME (subject matter expert) for IoT Hardware. You will work directly with end users to address questions or technical issues. (IoT Hardware means "Internet of Things" describes physical objects with sensors, processing ability, software, and other technologies that connect and exchange data with other devices and systems over the Internet or other communications networks)
  • Own end to end support process: investigate hardware issues to determine/record root cause, determine solution and apply hardware repair (replacement components and remote support.
  • Work cross functionally to explain issues and escalate as needed.
  • Train customers on capabilities within the platform/product and best practices.
  • Create the best customer experience in the industry

What are the required qualifications for a Technical Support Analyst?

  • 3+ years as Frontend Technical / Customer Service (Hardware (IoT) + Connectivity + SAAS Solution)

  • IoT Hardware – devices for routing, bridges, sensors, etc. for system activation, security, action specifications, communication, and detection of support-specific goals and actions.

  • Support Process: Investigate Issues, Determine/Record root causes, Determine Solutions and Application of Hardware Repair.
  • 3+ years Troubleshooting for Hardware, Connectivity and Applications Issues Software Application Support
  • Have experience in Linux platform
  • Knowledgeable and experience in working with databases on a cloud environment

Ninja Perks and Benefits

  • Competitive compensation
  • Adherence to government-mandated benefits
  • Retirement Savings Program with Company Matching
  • Life Insurance
  • HMO on day 1
  • Paid time off, birthday leave
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development
  • Employee Referral Program

Experience infinite fun so you can have infinite growth. Discover a better way to grow at SupportNinja Are you ready?

If you are interested, you can access your instant interview

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