L2 Technical Support Analyst

2 days ago

Manila, National Capital Region, Philippines Your Employee Offshore ( Yempo ) Inc. Full time ₱900,000 - ₱1,200,000 per year

We have an exciting dayshift opportunity available for a Technical Support Analyst (EDI). Work from home or the office – you choose

When you join Yempo, you'll receive the following fantastic benefits:

  • Highly competitive salary – paid weekly

  • HMO enrollment on commencement

  • Additional HMO dependents added each year of service

  • 20 vacation days per year; 7 sick days

  • Annual performance bonuses and incentives

  • Annual salary reviews and increases

  • Free cooked rice, snacks and hot drinks

  • Company polo shirts provided

  • Fantastic, bright and cheerful open-plan work environment

  • Prestigious clients and highly professional and friendly co-workers

Our Client

They have continued to give top quality service to their more than satisfied clients. Their services include providing cloud based B2B integration to and not limited to retail and supply industries.

Your Responsibilities

This role is to provide Level 1 and 2 customer/technical support for this client's supply chain customers.

  • Respond promptly to customer inquiries via email, live chat, or phone.

  • Provide clear, concise, and friendly communication to resolve customer issues.

  • Troubleshoot technical issues, gather relevant information, and escalate complex problems to technical support or development teams as needed.

  • Document customer interactions and resolutions accurately in the support ticketing system.

  • Collaborate with internal teams to identify and address recurring issues or areas for improvement in the product.

  • Contribute to creating and updating knowledge base articles, FAQs, and support resources.

  • Ensure customer satisfaction by following up on unresolved queries and providing status updates.

  • Maintain a strong understanding of the software and stay updated on new features and releases.

  • Meet individual KPIs and contribute to the achievement of team KPIs.

  • Other duties as directed. Check document ID of the document reflected in

Your Background

  • At least two years in a customer facing support role in a software or technology environment.

  • Familiarity with troubleshooting software issues on various platforms.

  • Proficiency with help desk software, CRM systems and ticketing systems.

  • Knowledge of Electronic Document Standards (EDIFACT, JSON, X12, XCBL XML, CSV)

  • Relational database knowledge and design (SQL), BPM, JavaScript/VBScript, XML, XPath and XSLT

  • Understanding of B2B Integration systems and practices.

  • Process adherence and improvement.

  • Remote working and interaction with foreigners.

  • Programming background is highly desirable.

Disclaimer for salary ranges. Yempo provides an indicative range of salary that we deem relevant for the advertised role. This may be adjusted for the skills and experience of the selected candidate.

  • L2 Technical Support

    5 hours ago

    Manila, National Capital Region, Philippines GECO Asia Pte Ltd Full time ₱900,000 - ₱1,200,000 per year

    About Us:GECO Philippines, part of the GECO Asia Group of Companies, is a specialist IT Consulting Services company with headquarters in Singapore and two delivery centers in the Philippines.Position: L2 Technical SupportWe are seeking a motivated and technically skilled L2 Technical Support Specialist to join our team. If you're looking for a role where you...

  • L2 Support Team Lead

    6 days ago

    Manila, National Capital Region, Philippines CUBE Full time ₱900,000 - ₱1,200,000 per year

    CUBE are a global RegTech business defining and implementing the gold standard of regulatory intelligence for the financial services industry. We deliver our services through intuitive SaaS solutions, powered by AI, to simplify the complex and everchanging world of compliance for our clients.Why us? CUBE is a globally recognized brand at the forefront of...

  • L2 Technical Support Consultant

    4 days ago

    Manila, National Capital Region, Philippines SupportYourApp Full time $30,000 - $60,000 per year

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • CyberArk L2 Support Engineer

    2 days ago

    Manila, National Capital Region, Philippines Solugenix Full time ₱900,000 - ₱1,200,000 per year

    CyberArk L2 Support Engineer Manila, Philippines Full-TimeJob ID We are looking for a CyberArk L2 Support Engineer. This is a direct hire opportunity based out of Manila, Philippines. Qualifications: Must be fluent in English and have native proficiency in South Korean. At least 3 years' experience in Technical Support with CyberArk solutions (Privileged...

  • L2 Application Support

    2 days ago

    Manila, National Capital Region, Philippines GCash Full time ₱900,000 - ₱1,200,000 per year

    Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation todayWho You'll Be Working WithIf you have a strong background in IT, computer science, or...

  • L2 Application Support Engineer

    2 days ago

    Manila, National Capital Region, Philippines PSC Biotech Full time $80,000 - $120,000 per year

    Job InformationDate Opened11/04/2025Job TypeFull timeWork Experience3-5 yearsIndustrySoftwareCityMakati Commercial CenterState/ProvinceNational Capital Region (Manila)CountryPhilippinesJob DescriptionPSC Software a division of PSC Biotech, is a leading provider of cutting-edge, cloud-based quality management and regulatory compliance solutions. Our software...

  • Technical Support Analyst

    2 days ago

    Manila, National Capital Region, Philippines CAI Full time ₱80,000 - ₱120,000 per year

    Technical Support AnalystReq number:R6460Employment type:Full timeWorksite flexibility:OnsiteWho we areCAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a...

  • Technical Support Analyst

    2 days ago

    Manila, National Capital Region, Philippines CAI Full time ₱250,000 - ₱500,000 per year

    Technical Support AnalystReq number:R6458Employment type:Full timeWorksite flexibility:OnsiteWho we areCAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a...

  • CyberArk L2 Support Engineer

    2 days ago

    Manila, National Capital Region, Philippines Solugenix Full time ₱144,000 - ₱1,200,000 per year

    Manila, Philippines**Full-TimeJob ID We are looking for aCyberArk L2 Support Engineer.**This is a direct hire opportunity based out of Manila, Philippines.Qualifications:Candidates must have bilingual proficiency in English and Korean.At least 2 years' experience in Technical Support with CyberArk solutions (Privileged Access Management).Experience in...

  • EUC L2 Support

    1 week ago

    Manila, National Capital Region, Philippines AVASO Technology Solutions Full time ₱1,200,000 - ₱2,400,000 per year

    Company Overview:AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you're a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help...