Technical Support Representative

2 days ago

Taguig, National Capital Region, Philippines HRTX Full time ₱420,000 - ₱720,000 per year


About the Role

In this role, youll support our Australian and New Zealand customers with equipment-related enquiries, including repairs, service requests, movements, and escalations. Youll also assist consumers who use our vending machines by troubleshooting and resolving issues over the phone. Working closely with our Equipment Services team in Australia, your primary goal is to deliver fast, accurate support and exceptional customer service.

  • Handle inbound calls and emails from customers regarding equipment issues and requests.
  • Troubleshoot equipment problems and aim for first-call resolution wherever possible.
  • Log and escalate repairs, movements, and other service tasks as needed.
  • Assist vending machine consumers with technical or product-related concerns.
  • Collaborate with the Australian team to ensure seamless, high-quality service delivery.

Qualifications:

  • 12 years of customer service, helpdesk, or technical support experience.
  • At least 3 years of total BPO experience.
  • Strong communication skills and ability to resolve issues over the phone.
  • Ability to multitask and manage high volumes of interactions with accuracy.
  • A proactive and customer-focused mindset.
  • Comfortable using service management or CRM tools for logging and tracking tasks.
  • Prior experience working with Australian/New Zealand customers or cross-regional teams.

  • Technical Support Representative

    2 days ago

    Taguig, National Capital Region, Philippines Helpware Full time ₱216,000 - ₱324,000 per year

    Technical Support RepresentativeAs a Tier 1 Technical Support Representative, you will be the first point of contact for customers seeking technical assistance. The role involves addressing basic technical issues, providing troubleshooting guidanceSpecific ResponsibilitiesThe Technical Support Specialist is responsible for day-to-day technical tasks via our...

  • Technical Support Representative

    2 weeks ago

    Taguig, National Capital Region, Philippines iOPEX Technologies Full time ₱900,000 - ₱1,200,000 per year

    Embrace the freedom with iOPEX technologies. Join our awesome journey todayWe are looking for awesome tech-savvy professionals who wants to join our # teamTechnical Support Specialist (Pre-dominantly Non-voice)Technical Support System Specialist (Pre-dominantly Non-voice)Technical Sales Specialist (Pre-dominantly Non-voice)Technical Support Representative...

  • Technical Support Representative

    2 weeks ago

    Taguig, National Capital Region, Philippines Ascendion Full time ₱250,000 - ₱350,000 per year

    Technical Support Representative (L1) to provide front-line support for our external client, Avanquest/PlanetArt. This role involves assisting customers with technical issues, platform navigation, and general troubleshooting through phone, email, and chat channels.Key ResponsibilitiesProvide technical support to customers via phone, email, and chat.Respond...

  • Technical Support Representative

    2 days ago

    Taguig, National Capital Region, Philippines Helpware Full time ₱300,000 - ₱450,000 per year

    Position Summary: As a Tier 1 Technical Support Representative, you will be the first point of contact for customers seeking technical assistance. The role involves addressing basic technical issues, providing troubleshooting guidance The Technical Support Specialist is responsible for day-to-day technical tasks via the East West IT Ticketing system,...

  • Technical Support Representative

    2 days ago

    Taguig, National Capital Region, Philippines Helpware Full time ₱400,000 - ₱600,000 per year

    Position Summary: As a Tier 1 Technical Support Representative, you will be the first point of contact for customers seeking technical assistance. The role involves addressing basic technical issues, providing troubleshooting guidanceThe Technical Support Specialist is responsible for day-to-day technical tasks via the East West IT Ticketing system, relating...

  • Technical Support Representative

    2 days ago

    Taguig, National Capital Region, Philippines Helpware Full time ₱300,000 - ₱450,000 per year

    Position Summary: As a Tier 1 Technical Support Representative, you will be the first point of contact for customers seeking technical assistance. The role involves addressing basic technical issues, providing troubleshooting guidanceThe Technical Support Specialist is responsible for day-to-day technical tasks via the Ticketing system, relating to...

  • Part-Time Technical Support Representative

    2 days ago

    Taguig, National Capital Region, Philippines Harte Hanks Full time ₱150,000 - ₱250,000 per year

    Company DescriptionHarte Hanks is a global leader in Customer Experience (CX), Omnichannel Marketing, Data Services, Customer Care, Fulfillment, and Logistics. For nearly 100 years, we have helped brands grow closer to customers by delivering real business outcomes powered by strategy, empathy, and data. We partner with leading brands across CPG, pharma,...

  • Technical Support Representative

    2 weeks ago

    Taguig, National Capital Region, Philippines iEX Tech Ph Full time ₱30,000 - ₱120,000 per year

    We are hiring for Technical Support Specialist for our Pioneer account. Join us nowRequirements:Should have at least 1 year of Technical support experienceMust be willing to work onsite on a night/shifting schedule in BGC, TaguigJob Description:Provide technical support and issue resolution to our customers through ongoing issue triaging via email, telephone...

  • Technical Support Representative

    2 days ago

    Taguig, National Capital Region, Philippines Trinity Workforce Solutions Full time ₱250,000 - ₱500,000 per year

    **This is direct permanent employment to our client.***Trinity will assist and guide you through the processKey Responsibilities:Responsible for providing the first line of telephone, chat, e-mail, self-service/web portal help desk support of hardware, systems, sub-systems and/or applications and infrastructure for users.Answers simple to complex questions...

  • Technical Support Circle Leader

    2 days ago

    Taguig, National Capital Region, Philippines Probe CX Full time ₱100,000 - ₱120,000 per year

    Apply NowBack to search resultsPrevious job Next jobJob DescriptionJob Summary:The Team Leader is responsible for managing and supporting a team of technical support representatives handling telco-related services. The role ensures that performance metrics, quality standards, and customer satisfaction targets are met, while providing coaching, mentoring, and...