Technical Support Representative

2 days ago

Taguig, National Capital Region, Philippines Trinity Workforce Solutions Full time ₱250,000 - ₱500,000 per year


**This is direct permanent employment to our client.

***Trinity will assist and guide you through the process

Key Responsibilities:

  • Responsible for providing the first line of telephone, chat, e-mail, self-service/web portal help desk support of hardware, systems, sub-systems and/or applications and infrastructure for users.
  • Answers simple to complex questions about installation, operation, configuration, customization and usage of assigned products.
  • Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
  • Escalates complex problems to higher level within organization.

Key Requirements:

  • Bachelor's degree graduate, any field.
  • Must have at least 18 months BPO experience in doing technical support or service desk.
  • Working knowledge on Windows, Mac, ITSM, Network, Application and Infrastructure.
  • Experience on Ticket Analysis and understanding issue trends.
  • Excellent interpersonal, communication and analytical skills.
  • Ability to multi-task in a fast pace environment and must be willing to work on shifting schedules.

Our client perks:

  • Quarterly performance bonus.
  • 15% Night Differential.
  • Outstanding career development opportunities and fast track career progression.
  • Enjoy a fair work-life balance.
  • HMO and Life Insurance for employee and 2 dependents for free.
  • 24 Leaves annually.
  • Inside the Central Business District area.
  • Use of Gym, pantry, karaoke room, sleeping quarters and other recreational facilities.

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