Customer Service Representative

3 hours ago

Angeles City, Central Luzon, Philippines Sutherland Full time $30,000 - $40,000 per year

As a Customer Service Associate for our Online Lending & Loan Services account in Clark, you'll handle general inquiries, provide payment updates, and manage grace delays, ensuring customers receive accurate and timely account information.

What you'll bring to the table:

  • Assist consumers with a high level of customer service in a variety of areas
  • Deliver application status and procedures for completion
  • Implement application initiation and completion
  • Provide necessary loan notifications (including notification of terms and conditions of the loan)
  • Administer disbursement process
  • Adhere to all scripts, regulatory guidelines, and procedures
  • Any other tasks assigned by supervisors

What you'll need to succeed:

  • At least a Senior High School graduate
  • 2+ years of experience in Customer Services roles
  • Excellent verbal and written communication skills
  • Basic knowledge of operating system, browsers and MS Office Suite
  • Basic familiarity in various mobile platforms (Apple, Android, Google, etc.)
  • Ability to adapt to internal and clients-based tools, products, and applications
  • Strong time management and comprehension and interpersonal skills
  • Strong problem-diagnosis and problem-solving skills

The good stuff coming your way

At Sutherland, you're a big deal. That's why from day one, you'll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.

  • Paid training
  • Paid time off
  • Vision, dental, and health benefits
  • HMO + Dependent
  • Flexible scheduling based on program needs
  • Performance incentives on selected programs
  • World-class virtual support
  • Career development & advancement opportunities

Ensure your line stays open between 10 AM and 7 PM as our team may reach out.

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