Fraud Management Manager

3 days ago

Mandaluyong City, National Capital Region, Philippines Data Analytics Ventures, Inc. Full time $90,000 - $120,000 per year

As a Manager for Fraud Management, you will play a pivotal role in protecting Data Analytics Ventures Inc. (DAVI), and its Go Rewards members from the cost, inconvenience, and damage arising from fraudulent activities.

You will have business ownership for DAVI's fraud and abuse functions. This includes partnering with internal and external stakeholders to plan, design and implement overall fraud management programs for the business, drive changes to escalation protocols and develop fraud and abuse mitigation strategies.The scope of responsibility includes the prioritization, development, and execution of the roadmap and will partner with key stakeholders such as product, engineering, Go Rewards Loyalty Management, customer care, data science, legal, and finance to protect the business from fraudulent risks and threats that may result to loss.

JOB RESPONSIBILITIES:

  • Conduct risk assessments to identify areas of vulnerability to fraud and implementing controls to mitigate those risks
  • Manage the day-to-day operations of the fraud team, ensuring accurate and timely review of suspicious activity alerts
  • Oversee the fraud escalation process and utilize critical thinking to ensure proper investigation and resolution of fraud cases
  • Recommend solutions and product enhancements based on an understanding of the business strategy and stakeholder fraud needs
  • Prepare and present regular reports and KPIs on transaction monitoring and fraud escalation activities to senior management
  • Work with the data science team and machine learning specialists to identify new patterns of fraud and how to detect them
  • Stay abreast of and communicate fraud trends, emerging risks, and regulatory changes to business stakeholders and adapt the current monitoring and escalation processes accordingly

JOB QUALIFICATIONS:

  • Bachelor's Degree in Finance, Business, Information Technology, or a related field.
  • At least seven (7) years of experience in fraud prevention, risk management, or a related field.
  • Proven experience in conducting risk assessments and implementing risk mitigation controls.
  • Strong leadership skills with experience managing a team, ensuring accuracy and timeliness in fraud detection and prevention activities.
  • Ability to work in gray areas, deconstruct ambiguity and self-starter who can navigate challenges with minimal direction
  • Excellent communication and interpersonal skills, with the ability to collaborate in cross-functional environment, often in complex organizational matrixes
  • Strong analytical skills to draw hypothesis and interpret insights from various data points.
  • Proven track record of driving process improvement, operationalizing processes, and enhancing team performance

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