Fraud & Investigation Senior Analyst

3 weeks ago

Quezon City, National Capital Region, Philippines Manulife Financial Full time
Overview

We're looking for a Fraud & Investigation Senior Analyst to join our team. You will play a critical role in upholding our mission of maintaining trust and integrity by identifying fraud patterns, mitigating risks, and recommending strategic controls. Analysts in this role will gain exposure to high-impact cases, cross-functional collaboration, and advanced fraud detection tools. It's a chance to grow analytical expertise while directly contributing to a safer and more resilient financial environment.

Responsibilities
  • Monitor Fraud Alerts, trends and review transactions with various tools used by Fraud Team
  • Verify statements requested by the other financial institutions.
  • Make outgoing calls to clients for transaction verification
  • Work directly with business unit in response to issues and questions regarding fraud related processes
  • Flexibility to work overtime during high volume situations.
Required Qualifications
  • At least 2 years of work experience in fraud operations, with familiarity in fraud trends, electronic money transfers, and vendor transactions. Understanding of various types of scams is essential.
  • A minimum of 6 months of proven experience handling client interactions via outbound and inbound calls, particularly in high-risk or sensitive cases.
  • Familiarity with fraud tools and applications.
  • College/University graduate preferably with a degree in Banking and Finance, Management, or any business-related course
  • The Fraud Department operates in a 24/7 environment and candidates should be flexible to work on weekends, statutory holidays, shifting schedule and is willing to work overtime during high volume situations or emergencies.
Preferred Qualifications
  • Ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information.
  • Ability to compose a grammatically correct, clear and concise email
  • Candidate must demonstrate problem solving skills.
  • Ability to apply sound judgment with strong decision-making skills.
  • Ability to handle sensitive information and maintain its confidentiality
  • Dealing with and balancing multiple items/tasks of high priority
  • Supports organizational goals to reduce and/or eliminate risks, specifically on fraud
  • Make recommendations for process improvements
  • Empowered to make decisions on exception requests when it is in the best interest of both the client and business, using sound risk assessment.
Working Arrangement

Working arrangement: Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit the Manulife website at:

Equal Opportunity Employer

Manulife/John Hancock embraces diversity and is committed to fair recruitment, retention, advancement and compensation without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity or expression, age, marital status, family status, disability, or any other ground protected by applicable law. A Human Resources representative will assist applicants requesting reasonable accommodations during the application process. To request an accommodation, contact


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