Current jobs related to NZ Fraud and Scams First Responders NZ Fraud and Scams First Responders - Quezon City, National Capital Region - ANZ Banking Group Limited

  • First Aider

    1 day ago

    Quezon City, National Capital Region, Philippines China Road and Bridge Corporation - New Manila Full time ₱25,000 - ₱50,000 per year

    First AiderJob Description & Qualifications:Must have Standard First Aid and Basic Life Support CPR with AED/Occupation/First aid & BLS—CPR with AED accredited by Red CrossAble to ensure/respond effectively to injuries & emergencies, reducing risk of complications and improving overall workplace safetyAssist the nurse with regard to health (clinic &...

  • Senior Fraud Associate

    5 days ago

    Mandaluyong City, National Capital Region, Philippines Maya Full time ₱1,200,000 - ₱2,400,000 per year

    Core ProfileThe Senior Fraud Associate role is responsible for overseeing fraud detection and control, analysis and reports, demonstrating critical thinking to decipher emerging fraud trends and patterns while taking accountability in conducting complex and sensitive fraud investigations. This role also involves assisting and training associates on...

  • Disputes and Fraud Lead

    5 days ago

    Makati City, National Capital Region, Philippines Canva Full time ₱1,200,000 - ₱3,600,000 per year

    Job DescriptionJoin the team redefining how the world experiences design.Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejteThanks for stopping by. We know job hunting can be a little time-consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.Where And How You Can WorkOur flagship campus is in Sydney. We also...

  • Customer Support Specialist

    3 days ago

    Quezon City, National Capital Region, Philippines TalentSync Training and Development Full time ₱600,000 - ₱1,200,000 per year

    We are seeking a Customer Service Representative (Japanese Bilingual Account) to join our dynamic team. This is a full-time role based in our Quezon City Metro Manila office. In this critical position, you will be responsible for providing exceptional customer service to our Japanese-speaking clients, ensuring their needs are met and their queries are...

  • Risk Analyst I

    5 days ago

    Quezon City, National Capital Region, Philippines Global Payments Inc. Full time ₱250,000 - ₱500,000 per year

    SummaryDescriptionSummary of This RoleInvestigates potential credit card fraud cases based on information received from the fraud detection system. Analyzes several aspects of account history, to include payment and transaction history. Contacts customers and merchants to obtain additional information regarding fraudulent charges. Maintains accurate and...

  • Risk Operations Supervisor

    7 days ago

    Quezon City, National Capital Region, Philippines Global Payments Inc. Full time ₱900,000 - ₱1,200,000 per year

    DescriptionSummary of This RoleManages the management of active cases involving credit card fraud. Oversees the fact gathering and investigation process and advises on actions for resolution to ensure Service Level Agreements are maintained. Collaborates with legal and other business units along with client leadership and relevant government agencies as...

  • Customer Service for Retail Account

    7 days ago

    Quezon City, National Capital Region, Philippines TalentSync Training and Development Full time ₱180,000 - ₱300,000 per year

    Join the Customer Service team, a leading provider of innovative training solutions based in Quezon City, Metro Manila. In this full-time, competitive salary role, you will be responsible for delivering exceptional customer service to our retail clients, helping them get the most out of our training programs. With a focus on building strong relationships,...

  • Entry-Level Technology Specialist

    7 days ago

    Makati City, National Capital Region, Philippines First Datacorp Full time ₱600,000 - ₱1,200,000 per year

    First Datacorp (FDC) has been in business for 40 years now for the purpose of providing innovative and world class solutions and services in Infrastructure Modernization, Service Operations, Modern Workplace, Hyper Automation, Customer Experience, and XDR security.As a leading IT solutions provider in the Philippines, First Datacorp has consistently been...

  • IT Support

    5 days ago

    Makati City, National Capital Region, Philippines First Datacorp Full time ₱300,000 - ₱450,000 per year

    First Datacorp (FDC) has been in business for 40 years now for the purpose of providing innovative and world class solutions and services in Infrastructure Modernization, Service Operations, Modern Workplace, Hyper Automation, Customer Experience, and XDR security.As a leading IT solutions provider in the Philippines, First Datacorp has consistently been...

  • NZ Insurance Broker Assistant

    7 days ago

    Quezon City, National Capital Region, Philippines Intogreat Solutions Full time ₱104,000 - ₱130,878 per year

    Primary purpose of the role:To support the broker role and, in their absence, ensuring clients receive seamless quality service.Key responsibilities:Provide client and administrative support/back up for aligned broker/s ensuring accuracy of information provided.Accurately process policy changes, eg new business, renewals, cancelations, etc.Manage Monthly...

NZ Fraud and Scams First Responders NZ Fraud and Scams First Responders

2 weeks ago

Quezon City, National Capital Region, Philippines ANZ Banking Group Limited Full time ₱1,200,000 - ₱2,400,000 per year
About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The Fraud and Scams First Responders will play a key role in the bank's first line of defense against dynamic fraud and scams events. You will hold in-depth and holistic conversations with our customers, ensuring first contact resolution and improved customer experience. You will actively and regularly monitor the Bank's fraud detection tools; and take appropriate actions to mitigate risk to the Bank and our customers. Our vision is to establish a muti-channel presence, ensuring that our customers have the ease of access to contact us – while ensuring we are available to support them at any given time, in their channel of preference.

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

Role Type: Permanent, Full-time

Role Location: 30F, MDC 100 Building, E. Rodriguez Jr. Avenue, Corner Eastwood Avenue, Brgy. Bagumbayan, Libis, Quezon City

Shift Schedule: 24x7 Operations. Must be open to shifting schedules.

Work Setup: 50/50 Hybrid (Onsite for the first 3 months during training)

Campaign Type: Inbound Voice

What will your day look like?

In addition, the Fraud and Scams First Responders Team will:

  • Be the first line of defense in detecting fraudulent and suspicious activities and adhering to escalation processes required in mitigating risks and meeting compliance with policies, frameworks, and banking obligations.
  • Ensure superior level of customer service is provided by interacting directly with our customers to achieve the best possible outcome.
  • Ensure all services delivered comply with ANZ Group strategy, policies, processes, and standards and with external regulatory requirements.
  • Help improve fraud and scams loss recovery and mitigation both for our customers and ANZ.
What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Good negotiation skills – the role will often be required to discuss Bank decisions, policy and actions with customers.Experience in Fraud monitoring techniques is a plusHas good attention to detailsEffective communication (both verbal and written communication) and listening skills including the ability to engage and manage conversationsGood investigation skills and Problem solving skillsAbility to handle and deal with difficult situationsAbility to interpret data and information using critical and analytical thinking to come up with useful insights to resolve problemsAbility to shift between multi-channel contact strategyA positive attitude and willingness to contribute to the successful fraud team environment.

For External applicants, the following will be a plus:

Experience in a Contact Centre environment is an advantageExperience in taking inbound calls, doing outbound calls and managing cases productively within the fraud space.

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

So why join us?

ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manila plays a critical role in executing our strategy and delivering what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world.  Our expertise and services make us a bank, and our people, purpose, and culture makes us ANZ. We're proud of the inclusive culture we're renowned for where 90 percent of our people feel they belong. 

We provide our people with a range of benefits including access to health and wellbeing services.  We also have flexible working options so that our people can 'make work, work for them'.

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit   You can apply for this role by visiting ANZ Careers and searching for reference number

Job Posting End Date

26/09/2025 , 11.59pm, (Melbourne Australia)