Specialist, WSM Air Ticketing

2 days ago

Makati City, National Capital Region, Philippines Royal Caribbean Group Full time ₱900,000 - ₱1,200,000 per year

POSITION SUMMARY:

The Specialist, WSM Air Ticketing & Quality will work under the direction of the Lead, WSM Air Planning & Services to secure crewmember air transportation in line with RCG's Travel Policy with a focus on cost savings and crew movement strategies.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Process each Passenger Name Record (PNR) within the guidelines provided in SQM for ticketing and quality, balancing cost-effective travel itinerary and satisfactory routing
  • Responsible for fulfilling all crewmember travel requests using the Global Distribution System (GDS) in place (i.e., Sabre) arising from the JD Edwards (E1) system
  • Attends to all customers' needs received via written request or Salesforce ticketing system with the highest level of customer service while staying within SQM policy and procedure
  • Maintain pre-determined SLA's & KPI's for queue counts, email response time and CAM financial targets
  • Process flight changes for re-shopped records identified by robotics to have a cost savings for either fare bucket or change in airline/itinerary
  • Adjust flight dates/itineraries as identified via dynamic scheduling methods and direct to ship opportunities
  • Work in Sabre ticketing queues on records with schedule changes, failed quality control, or require manual refunding
  • Responsible for ensuring best booking practices to stay in line with departmental budgets and meet cost savings goals
  • Stay current with all policies and procedures noted in Safety & Quality Management (SQM), Collective Bargaining Agreement (CBA) and/or any other material which pertains to shipboard personnel

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform other job-related duties assigned by their supervisor or management.

SKILLS & QUALIFICATIONS:

  • 4-year degree from an accredited college/university in a related field and/or previous related professional level experience in one or more of the following functions: Workforce Scheduling, Logistics, Airline, Cruise line or Travel Agency Services
  • Exceptional written and verbal communication skills
  • Fluency in English required
  • Highly organized with acute attention to detail
  • Comfortable using computers and related software including Excel, Word, Outlook
  • Ability to think outside of the box and use good judgment to solve problems
  • Comfortable communicating with crewmembers to answer travel related questions
  • Knowledge of world geography and time differences
  • Understanding of applicable immigration and visa requirements related to seafarers in various geographical areas
  • Website navigation skills to review local and government travel restrictions airline websites and research possible alternate routings
  • Ability to analyze cost impact for travel needs associated with the movement of personnel within the fleet
  • Ability to work in a fast-paced environment with little supervision
  • Willing to take direction and work autonomously to meet deadlines
  • Working knowledge of general/organizational shipboard functions and concepts a plus
  • Experience with Sabre GDS and/or Salesforce a plus
  • Knowledge and understanding of airline contracts & fares is a plus

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