Specialist, WSM Air Ticketing

1 day ago

Makati City, National Capital Region, Philippines RCL REGIONAL OPERATING HEADQUARTERS Full time ₱900,000 - ₱1,200,000 per year

POSITION SUMMARY:

The Specialist, WSM Air Ticketing & Quality will work under the direction of the Lead, WSM Air Planning & Services to secure crewmember air transportation in line with RCG's Travel Policy with a focus on cost savings and crew movement strategies.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Process each Passenger Name Record (PNR) within the guidelines provided in SQM for ticketing and quality, balancing cost-effective travel itinerary and satisfactory routing
  • Responsible for fulfilling all crewmember travel requests using the Global Distribution System (GDS) in place (i.e., Sabre) arising from the JD Edwards (E1) system
  • Attends to all customers' needs received via written request or Salesforce ticketing system with the highest level of customer service while staying within SQM policy and procedure
  • Maintain pre-determined SLA's & KPI's for queue counts, email response time and CAM financial targets
  • Process flight changes for re-shopped records identified by robotics to have a cost savings for either fare bucket or change in airline/itinerary
  • Adjust flight dates/itineraries as identified via dynamic scheduling methods and direct to ship opportunities
  • Work in Sabre ticketing queues on records with schedule changes, failed quality control, or require manual refunding
  • Responsible for ensuring best booking practices to stay in line with departmental budgets and meet cost savings goals
  • Stay current with all policies and procedures noted in Safety & Quality Management (SQM), Collective Bargaining Agreement (CBA) and/or any other material which pertains to shipboard personnel.

SKILLS & QUALIFICATIONS:

  • 4-year degree from an accredited college/university in a related field and/or previous related professional level experience in one or more of the following functions: Workforce Scheduling, Logistics, Airline, Cruise line or Travel Agency Services
  • Exceptional written and verbal communication skills
  • Fluency in English required
  • Highly organized with acute attention to detail
  • Comfortable using computers and related software including Excel, Word, Outlook
  • Ability to think outside of the box and use good judgment to solve problems
  • Comfortable communicating with crewmembers to answer travel related questions
  • Knowledge of world geography and time differences
  • Understanding of applicable immigration and visa requirements related to seafarers in various geographical areas
  • Website navigation skills to review local and government travel restrictions airline websites and research possible alternate routings
  • Ability to analyze cost impact for travel needs associated with the movement of personnel within the fleet
  • Ability to work in a fast-paced environment with little supervision
  • Willing to take direction and work autonomously to meet deadlines
  • Working knowledge of general/organizational shipboard functions and concepts a plus
  • Experience with Sabre GDS and/or Salesforce a plus
  • Knowledge and understanding of airline contracts & fares is a plus.

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