Customer Service Representative

4 days ago

Quezon City, National Capital Region, Philippines HRTX consulting Full time ₱384,000 - ₱456,000 per year

Everyday Banking Consultant / Assisted Digital Consultant

About the Role

We are looking for Customer Service Representatives who will play a key role in supporting customers with a variety of retail, cards, and digital banking solutions. You will handle customer enquiries, provide troubleshooting assistance, and deliver excellent customer service. This role involves managing a high volume of routine enquiries, with a strong focus on effective servicing and resolution.

Role Type: Permanent, Full-time

Location: Eastwood, Libis, Quezon City

Work Hours: Flexible to rotate hours (primarily morning shifts) and shifting schedules based on customer needs.

What you will do:

  • Deliver first-contact resolution to customers through in-app messaging channels.
  • Handle enquiries efficiently by identifying customer needs, resolving issues, and providing accurate solutions.
  • Escalate cases to the appropriate specialists when necessary.
  • Provide excellent customer service with a focus on positive customer experience.
  • Meet customer service, financial, and compliance metrics.
  • Continuously build skills and knowledge through training and mentorship.

What we are looking for:

  • Strong English communication skills (verbal and written).
  • Flexibility to handle voice customer contacts when required.
  • Experience in a contact centre environment, ideally with English-speaking clients (US or Australia preferred).
  • Familiarity with contact centre KPIs, workflows, and tools.
  • Customer service-oriented mindset with the ability to adapt and learn quickly.

Why join us?

  • Opportunity to work in a dynamic and professional environment.
  • Continuous training and development to support career growth.
  • Inclusive and supportive culture where you can thrive.
  • Competitive benefits including health and wellbeing support.
  • Flexible working options designed to help you balance work and life.

Apply now and start building your career in digital banking support

Job Type: Full-time

Pay: Php30, Php38,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Flextime
  • Health insurance
  • Life insurance
  • Paid training
  • Work from home

Work Location: In person

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