Customer Care Coordinator
4 days ago
About the role
As a Customer Care Coordinator at Global Quality Waters and Environmental Solutions Tech., Inc', you will be responsible for providing exceptional customer service and support to our valued clients. This full-time role is based in Quezon City, Metro Manila, where you will be the primary point of contact for customer inquiries and concerns, ensuring a seamless and positive customer experience.
What you'll be doing
- Responding to customer inquiries and complaints via phone, email, and other communication channels in a timely and professional manner
- Troubleshooting customer issues and providing effective solutions to resolve problems
- Updating customer records and maintaining accurate documentation of all interactions
- Collaborating with cross-functional teams to ensure customer needs are met
- Providing excellent customer service and support to build long-term relationships with our clients
What we're looking for
- 1-2 years of experience in a customer service or call centre role, preferably within the environmental or water treatment industry
- Excellent communication and interpersonal skills, with the ability to interact with customers in a friendly, professional, and empathetic manner
- Strong problem-solving and critical thinking skills to identify and resolve customer issues
- Proficiency in using customer relationship management (CRM) systems and other relevant software
- A team-oriented mindset and a commitment to providing exceptional customer service
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