Japanese Bilingual Fraud Analyst

1 week ago

Silver City Pasig, Philippines PEO Consulting Limited Full time ₱90,000 - ₱110,000 per year


Job Tiltle: Japanese Bilingual Fraud Analyst
Location: Silver City, Pasig
Work Setup: Onsite
Work Schedule: Shifting Schedule
Salary Range: PHP 90, ,000

Job Summary

We are seeking a skilled Japanese Bilingual Fraud Analyst to join our team. The ideal candidate will be fluent in Japanese (N1/N2) and possess a strong background in customer service and fraud detection within a call center environment. This role involves identifying and preventing fraudulent activities, analyzing transactions, and ensuring a seamless customer experience.

Key Responsibilities
  • Communicate effectively in Japanese and English to assist customers with inquiries and resolve fraud-related issues.
  • Investigate suspicious transactions and identify fraudulent activities using established processes and tools.
  • Analyze patterns and trends to mitigate potential risks and enhance fraud prevention strategies.
  • Collaborate with internal teams to escalate complex cases and improve fraud detection techniques.
  • Maintain accurate documentation of fraud investigations and customer interactions.
  • Adhere to company policies, security protocols, and compliance regulations.
  • Work in a shifting schedule to ensure round-the-clock fraud monitoring and customer support.
Qualifications & Requirements
  • Proficiency in Japanese (N1/N2 CEFR level or equivalent).
  • Minimum 2 years of call center experience and at least 6 months of fraud analysis experience.
  • Strong analytical and problem-solving skills with the ability to identify suspicious activities.
  • Experience handling financial transactions, e-commerce, or banking-related fraud is a plus.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and manage multiple cases efficiently.
Salary & Position Breakdown
  • Customer Expert 1 - PHP 90,000 (Non-Native Japanese Speaker, 2+ years of CC experience)
  • Customer Expert 2 - PHP 100,000 (Native Japanese Speaker, 2+ years of CC experience)
  • Customer Expert 3 - PHP 100,000 (Non-Native, 2+ years of CC experience + Fraud experience)
  • Customer Expert 3 - PHP 110,000 (Native Speaker, 2+ years of CC experience + Fraud experience)

Qualified Candidates should send CV to



Working Place:

Silver City, Pasig

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