Call Center Trainer

2 days ago

Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱20,000 - ₱40,000 per year
About the job: Trainer - Retail (Cebu) | Onsite

Nature Of the Account: Retail

Start Date: ASAP

Type of Support: Voice

Work Arrangement: 100% Onsite (Cebu)

Shift Schedule | Rest days: 24x7

Educational Requirement:

  • Finished at least 2 years in college without back subject/s

Work Experience:

  • Minimum 1 year experience as a trainer
  • Preferred: retail background, but can be a trainer for any customer service accounts
  • Good communication skills
  • Will do a demo based on any customer service approach provided by trainers, but if candidate can create a training demo for handling time, would be preferred

Responsibilities:

  • Curriculum Development: Designing and creating training materials, including guides, manuals, presentations, and potentially instructional videos, covering aspects like customer service skills, product knowledge, system usage, and company policies.
  • Training Delivery: Conducting training sessions in various formats, such as classroom-style seminars, workshops, and role-playing exercises, for both new and existing call center agents.
  • Performance Evaluation & Coaching: Assessing the effectiveness of training through evaluations and performance metrics, identifying areas for improvement, and providing individual coaching and feedback to agents.
  • Needs Assessment & Collaboration: Working with managers and leadership to identify skill gaps and training needs within the call center and developing strategies to address them.

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