Call Center Trainer

2 days ago

Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱30,000 - ₱60,000 per year


Position: Trainer - Retail (Cebu) | Onsite
Account Type: Retail

Start Date: August 15

Support Type: Voice Support

Work Arrangement: Fully Onsite in Cebu City

Shift Schedule & Rest Days: 24/7 coverage

Educational Requirement: College Degree

Work Experience:

  • At least 1 year of experience as a Trainer
  • Preferably with a retail background, but candidates with experience training for any customer service accounts are also acceptable
  • Strong communication skills
  • Ability to perform a training demo based on a customer service approach provided by trainers; candidates capable of creating a training demo for handling time would be an advantage

Responsibilities:

  • Curriculum Development: Designing and developing training materials such as guides, manuals, presentations, and possibly instructional videos covering customer service skills, product knowledge, system usage, and company policies.
  • Training Delivery: Facilitating training sessions through various methods like classroom seminars, workshops, and role-playing exercises for both new hires and existing call center agents.
  • Performance Evaluation & Coaching: Measuring the effectiveness of training through assessments and performance metrics, identifying areas for improvement, and providing one-on-one coaching and feedback to agents.
  • Needs Assessment & Collaboration: Partnering with managers and leadership to identify skill gaps and training requirements within the call center, then creating strategies to address those needs.

  • Call Center Trainer

    2 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱15,000 - ₱30,000 per year

    TASQ is looking to hire a Call Center Trainer for an immediate on-site position.The initial screening interview will be conducted over the phone.**Position: Call Center Trainer (Cebu)****Work Arrangement:** On-site in Cebu Business Park**Schedule:** 1 PM - 10 PM, Monday to Friday (fixed schedule)**Qualifications:**- At least 2 years of experience as a Call...

  • Call Center Trainer

    36 minutes ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱450,000 - ₱700,000 per year

    About the job Call Center Trainer (Onsite in Cebu City)Shift: 1pm-10pm, Mon-Fri (Fixed Schedule)Benefits:Upon regularization:- 10 VL, 10 SL, 5EL- HMO Health Insurance avail on the 4th Month -(Employee + 1 Free Dependent)Requirements:Minimum of 2 years of experience as a Call Center Trainer of any specialization (Product-Specific, Language, etc.)At least a...

  • Call Center Trainer

    2 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱300,000 - ₱420,000 per year

    About the job: Trainer - Retail (Cebu) | Onsite Nature Of the Account: Retail Start Date: ASAP Type of Support: Voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Rest days: 24x7 Educational Requirement:Finished at least 2 years in college without back subject/s Work Experience:Minimum 1 year experience as a trainerPreferred: retail background,...

  • Call Center Communications Trainer

    2 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱40,000 - ₱60,000 per year

    Position: Communications Trainer (Cebu City) | HybridWork Arrangement: Hybrid (3 days on site in Cebu City, 2 days WFH)Start Date: ASAPAccount Focus: Talent SkillingSupport Type: SupportShift Schedule: 12 PM - 9 PM, with fixed weekends offQualifications:Bachelor's DegreeAt least 1 year of experience as a Trainer in any fieldOpen to process trainers, even...

  • Call Center Communications Trainer

    2 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱350,000 - ₱700,000 per year

    Position Title: Communications Trainer (Cebu) | HybridWork Arrangement: Hybrid (Onsite during training period) in Cebu Start Date: ASAP Account Type: Talent Skilling Support Type: Support Shift Schedule: 12 PM - 9 PM | Fixed weekends off Qualifications: High school graduate or equivalent (High school/senior high school)At least 1 year of experience as a...

  • BPO Trainer

    2 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱250,000 - ₱500,000 per year

    About the job Trainer - Retail (Cebu City) - OnsiteNature Of the Account: RetailStart Date: ASAPType of Support: VoiceWork Arrangement: 100% Onsite (Cebu)Shift Schedule | Restdays: 24x7Educational Requirement:Finished at least 2 years in college without back subject/sWork Experience:Minimum 1 year experience as TrainerPreferred: retail background, but can be...

  • BPO Trainer

    2 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱180,000 - ₱220,000 per year

    About the job: Trainer - Retail (Cebu) | OnsiteNature Of the Account: RetailStart Date: ASAPType of Support: VoiceWork Arrangement: 100% Onsite (Cebu)Shift Schedule | Rest Days: shifting schedulesEducational Requirement: College DegreeWork Experience:Minimum 1 year experience as a trainerPreferred: retail background, but can be a trainer for any customer...

  • Call Center

    4 days ago

    Cebu City, Central Visayas, Philippines Eugel Dental and Wellness Center OPC Full time ₱144,000 - ₱300,000 per year

    No BPO Experience? No WorriesWe're Hiring – Start ASAPKickstart a stable career in the BPO industry and get hired on the spotLocation: IT Park, CebuSalary: Up to ₱25,000/month + incentives & benefitsWhy You'll Love It:Beginner-friendly opportunitiesQuick & hassle-free applicationFun, supportive work environmentImmediate start...

  • Call Center

    4 days ago

    Cebu City, Central Visayas, Philippines FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION Full time ₱150,000 - ₱250,000 per year

    About the role FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION) is seeking enthusiastic Call Center agents to join our team in Cebu City, Cebu. This is a full-time position where you will be responsible for providing exceptional customer service and support to our clients.What you'll be doingAnswering inbound customer calls and...

  • Wave 1 Call Center

    4 days ago

    Mandaue City, Central Visayas, Philippines AUGUSTIN INTERNATIONAL CENTER, INC. Full time ₱100,000 - ₱150,000 per year

    About the role AUGUSTIN INTERNATIONAL CENTER, INC.' is seeking an experienced Call Center Representative to join our team in Mandaue City, Cebu. This is a full-time, onsite role where you will be responsible for providing exceptional customer service to our clients through our virtual call centre.What you'll be doingAnswering inbound calls from customers...