Customer Care Officer for Local Account
4 days ago
Join a Global Leader in Smart Mobility – Now Hiring: Customer Care Officer for Local Account
Are you passionate about delivering exceptional customer experiences? Ready to work with a global tech company that's transforming the way the world moves?
We're Cartrack – a world-leading smart mobility SaaS company
with over
2 million subscribers across 23 countries
. As we continue to grow, we're looking for a
Customer Care Officer
to join our fast-paced, collaborative, and innovation-driven team in the Philippines.
What You'll Be Doing
As a
Customer Care Officer for Local Account
, you'll be at the heart of our customer success. You'll play a key role in supporting and retaining our valued clients while helping drive operational excellence.
- Be the first point of contact for customer inquiries via phone and email.
- Manage and support key accounts in the Philippines.
- Monitor fleet repair schedules and ensure timely updates on non-streaming units.
- Proactively contact customers, investigate unit issues, and coordinate service bookings.
- Work cross-functionally to escalate and resolve technical or service-related concerns.
- Champion the customer experience through retention, upselling, and expanding existing client relationships.
What We're Looking For
- 3–5 years of experience in customer service, account management, or client retention (BPO, tech, or service-related industries preferred).
- Proficiency in Microsoft Office, especially Excel; strong presentation and computer skills.
- A natural problem solver with a customer-first attitude and a drive to deliver results.
- Excellent communication and interpersonal skills – you build rapport with ease.
- Willing to work onsite in Makati City.
Why Join Us?
- Be part of a global tech leader in smart mobility solutions.
- Thrive in a dynamic, high-growth environment where your ideas matter.
- Collaborate with driven, passionate teams across the world.
- Gain opportunities for career growth, innovation, and leadership.
Apply now
and help shape the future of smart mobility with Cartrack
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