Operations Assistant

2 days ago

Angeles City, Central Luzon, Philippines XFUTURE Full time ₱104,000 - ₱130,878 per year
About Us

We are a growing e-commerce company specializing in global brand operations. We focus on delivering quality products and exceptional customer experiences. To support our expanding business in the Philippines, we are looking for Operations Assistants who are detail-oriented, proactive, and eager to contribute to brand success.


Job Responsibilities
Role 1 – Operations Assistant

Assist with day-to-day operations and ensure smooth order fulfillment and customer experience.

  • Review and verify customer order information, including address accuracy, using our data platform.
  • Log and report abnormal or problematic orders to the operations team.
  • Collect, categorize, and analyze negative customer feedback from Trustpilot, identifying reasons related to customer issues, logistics, product quality, customer service, or operations.
  • Organize and document competitor EDM (Email Direct Marketing) templates for market analysis.
  • Perform other basic administrative and operational support tasks as needed.

Role 2 – Operations Assistant (Brand Reputation & Review Management)

Focus on managing customer reviews, removing negative feedback, and improving overall brand image.

  • Contact customers via email and phone following SOP guidelines to resolve negative reviews and request removal, acting as an official representative or PR agent.
  • Invite and encourage satisfied customers to leave positive reviews.
  • Work closely with the team to enhance customer satisfaction and protect brand reputation.

Qualifications
  • Bachelor's degree or relevant work experience preferred.
  • Fresh graduates are welcome to apply.
  • Good communication skills in English (both written and spoken).
  • Attention to detail and ability to manage multiple tasks.
  • Basic knowledge of e-commerce operations is a plus but not required.
  • Proficiency in Microsoft Excel / Google Sheets is an advantage.

What We Offer
  • Competitive salary and performance-based incentives.
  • Opportunities for career growth and professional development.
  • Supportive and collaborative work environment.
  • Be part of a dynamic international team working with global brands.

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