Franchise Operations Analyst

2 weeks ago

Manila, National Capital Region, Philippines PHARMGEN VENTURES Full time

JOB PURPOSE

The Franchise Operations Analyst is responsible for assisting the Franchisees of Generika Drugstores with the various preparations before and during store opening, the management of sales, marketing, customer service, and other important aspects of store operations, and ensuring full compliance with the Franchise Agreement.

SUMMARY OF RESPONSIBILITIES

  • Coordinates with Franchise Operations Supervisor, Franchisees, and/or his designated representative in formulating action plans to ensure that the stores attain or exceed their sales targets and reach high levels of profitability
  • Assists Franchisees during the early months of their operations to reach break-even points and target sales as early as possible
  • Develops abilities of the franchisee, store supervisors, and other store personnel to deliver effective customer service and store performance
  • Implements sales or marketing projects, in coordination with franchisees, to boost sales and uses these projects as an opportunity to train the Franchisee's staff
  • Motivates the franchisee's staff and keeps them in high spirit
  • Acts as a contact person for the Franchisee and representative of the Franchisor for issues and matters about the store operations of franchised stores
  • Relays all-important feedback to FOS for proper coordination so that appropriate actions can be taken
  • Coordinates closely with the Business Development Manager and the Franchisee before store launch, and coordinates with them on the final steps of the store launch including training of employees, schedules, sales and marketing plans for the store launch, goods, supplies and equipment to be provided to franchisees
  • Gives timely Updates to Franchisees on all developments being initiated and implemented by the Franchisor/Generika Drugstores and monitors full compliance
  • Monitors the full implementation of all marketing programs and activities and provides feedback to Marketing for appropriate action
  • Reviews and recommends promotional requests and local sales marketing activities of the franchised stores
  • Monitors the other aspects of store operations, such as proper manning of the stores, training programs, store appearance and maintenance, functional equipment, customer service, inventory management, and control
  • Monitors and implements the full compliance of stores to the policies and guidelines as per the Franchise Agreement and submits Reports on violations and other findings
  • Suggests system improvements based on findings during store visits and on feedback from store personnel and franchisee/s
  • Suggest changes/revisions/improvements in the Operations Manual and training programs to store personnel and franchisees to help them improve their skills and competencies to manage the store effectively
  • Provides market intelligence reports about the retail/drugstore industry, competitors, and other relevant trade information
  • Performs other tasks or responsibilities that may be assigned by Management from time to time

JOB REQUIREMENTS

  • Bachelors / College Degree in Business Administration, Management or equivalent.
  • At least 2 years of work experience in the related function and level in any industry
  • Has experience in Retail Operations, Customer Service, and Sales in pharmaceutical/retail/distribution/FMCG

Job Types: Full-time, Permanent

Pay: Php25, Php27,000.00 per month

Benefits:

  • Company events
  • Employee discount
  • Health insurance
  • Life insurance
  • Opportunities for promotion

Work Location: In person

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