Supplier Care Advisor

10 hours ago

Fort Bonifacio, National Capital Region, Philippines Merck KGaA Full time ₱900,000 - ₱1,200,000 per year

Work Your Magic with us

Ready to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Your Role:

Manage the internal and external requestors by ensuring timely and accurate resolution of queries through standardized processed.

  • Daily, you are responsible for processing the questions/queries raised by external vendors or internal customer through the P2P platform, including related channels such as Procure4You and Finance4You Ticketing Tools, Cisco phone lines, chat & Outlook emails. You are responsible for responding to questions and requests in a timely and accurate manner according to committed goals, with high quality and accurate answers. When performing these tasks, you ensure alignment to all relevant work instructions and process guidelines.
  • You may be assigned to either Accounts Payable only, Purchasing only, or may be assigned to multiple. You cooperate and coordinate with other teams (Procurement Operations, Finance, Group PO, Stakeholders etc.) to ensure a timely and accurate answer or service for all tickets. You take ownership and initiative until each transaction is successful and accurately processed.
  • You communicate to all customers, vendors and colleagues in a polite and helpful manner. You ensure both your verbal and written communication is efficient and effective.
  • You may also perform select operational tasks, whether in the Accounts Payable or Purchasing processes, depending on your assigned role. You remain compliant to all segregation of duties requirements. When performing these tasks, you ensure alignment to all relevant work instructions and process guidelines.
  • As part of the team, you leverage your expertise to constantly seek out better ways of providing information to the external vendor or internal customer, to improve their overall experience, with a special focus on the internal customer. This includes customer-based performance reviews, and identifying opportunities such as better knowledge articles, priorities for operational process improvements, or improvements in the team operations.
  • Occasionally, you participate and cooperate in additional projects, such as but not limited to operational excellence or audit preparation and response.

Who You Are:

  • Bachelor's/College Degree in Finance/Accounting or related courses
  • Preferably 1-3-year work experience in Accounts Payables or Procurement Operations
  • Experience working in a shared service centre preferred
  • Experience in SAP, Oracle, & Ariba is preferred
  • Experience user of ticketing tool (Sales Force; Service Now)
  • Experience in frontline customer service (Calls & Chats)

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity

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