IT Senior Quality Assurance Specialist

About FWD Group

FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance.

For more information, please visit

About FWD Life Philippines

FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively.

For more information, please visit 

1 > Statistics > Life > 2022 > Based on Paid-Up Capital

2 > Statistics > Life > 2022 > Based on New Business Annual Premium Equivalent

The IT Senior Quality Assurance Specialist primary responsibility is to lead the FWD UAT execution, planning & resourcing for the FWD application development projects. The ideal candidate will be coordinating the strategy and planning of SIT and UAT with various participating business units.

The role will conduct or lead all project testing activities within the Software Development Life Cycle (SDLC) which covers various types of testing, as needed (Regression, Functional, Systems, Stress & Scale, and Smoke & Sanity). The candidate will have experience and working knowledge of various defect management tools.

1. Application Competency
2. Obtain authority on application being supported (Functional and Technical process).
3. Able to help solve problems by identifying possible root cause of the issue.
4. Able to gain knowledge through continuing education and experience to upskill expertise on the application being supported
5. Management Reporting
6. Metrics Reporting to key stakeholders and technology partners
   
   •    No. of test cases planned vs executed
   
   •    No. of test cases passed/failed
   
   •    No of defects identified and their Status & Severity
7. Project Delivery

8. Test Plan / Test Approach Creation
   
   •    Facilitate UAT Kick-off
   
   o    Defines roles and responsibilities of testers.
   
   o    Identifies testing participants from each business unit.
   
   •    Identification of type of testing needs to be performed
   
   o    Develops SIT plan and UAT strategy, including Regression Test scope, where necessary.
   
   o    Defines test cases/scenarios that are traceable to business requirements.
   
   •    Test Suite creation in JIRA

9. Test Management
   
   •    Test Execution monitoring
   
   o    Leads execution of System Integration Test (SIT) and User Acceptance Test (UAT) activities.
   
   o    Drives status meetings with the testers to track SIT/UAT progress.
   
   o    Communicate timely status and escalation of testing issues to IT Project Manager.
   
   •    Testing Resource management
   
   o    Establish a constructive and collaborative working relationship with business analysts, developers, architects, project managers, and external development teams

10. Defect Management
    
    •    Lead triage calls
    
    o    Responsible for communication of Defect Resolution Process.
    
    •    Defect Prioritization
    
    o    Responsible for assigning defect to designated user (developer or business unit)
    
    •    Defect Monitoring
    
    o    Responsible for Defect investigation, management, and assigning for retesting.

11. Test Closure
    
    •    Completion of Test Suite (all test cases should have status)
    
    •    Defect Closure (all related to sprint/MVP)
    
    •    Obtain UAT signoff from Business Unit Heads or delegated approvers.
    
    •    Securing IT Approvals
    
    •    PTF ticket creation
    
    •    Service request ticket closure

Education & Certification: 

•    B.S. in Information Technology, or related field with computer applications

•    Any relevant certification is an advantage: (such as but not limited to)

o    ISTQB Certified Tester 

o    PSM (Professional Scrum Master)

Experience: 

•    At least 3 years of relevant professional experience in software testing, preferably in a Life Insurance industry setting.

•    Proficiency in MS Office Applications.

•    Experience in the following tools is an advantage:

o    Defect Tracking: JIRA

o    Documentation: Confluence

o    Automated Testing: QRace

•    Hands-on experience in Life insurance system development and implementation is an advantage

•    Able to work with less supervision

Privacy Notice

Your privacy is a priority for FWD.  The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice.

FWD has partnered with Talocity Instasolutions Private Limited ("Talocity") to manage the initial filtering of candidate's profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform.  The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to Talocity Privacy Policy.

When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process.  Shortlisted candidates will then be contacted by FWD for the face-to-face interview.