Retail Banking Academy Trainee

Some Careers Grow Faster Than Others.
 
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking for fresh talents to join our team as a Retail Banking Academy Trainee.  

The Retail Banking Academy's IGNITE Programme is the Bank's flagship development initiative designed to create a strong pipeline of future-ready branch leaders. It combines classroom learning, immersive rotations, and leadership mentoring to develop the next generation of Branch Officers equipped with both technical excellence and customer-first leadership. The RBA seeks high-calibre and driven individuals eager to embark on a meaningful career in Retail Banking. Designed to build strong foundations and accelerate leadership growth, this programme offers a fast-track pathway toward becoming a well-rounded Retail Branch Officer, and, ultimately, a future Retail Branch Head. 

Principal Accountabilities

• Participate in a 24-month accelerated development programme covering core banking operations, sales, and relationship management
• Complete rotational assignments across Universal Banking (UB), Personal Relationship Officer (PRO), and Branch Operations Officer (BOO) functions
• Demonstrate consistent performance and growth through milestone assessments and KPI tracking
• Exhibit leadership and initiative during branch rotations, foundational training, and customer engagements
• Uphold the bank's values of service, integrity, and teamwork while cultivating professional and interpersonal skills

Experience, Skills and Qualifications

• Holding a college degree in, but not limited to, Finance, Economics, Accounting, or Mathematics
• Graduated within the last 2 years from recruitment year
• Self-motivated with strong planning, communication, and organizational skills
• Flexible, resilient, and eager to take on new challenges
• Analytical and creative thinker with a growth mindset and customer-centric approach

Who can apply?

• Top graduates of reputable Philippine institutions
• Graduated within the past 2-years
• Possess a strong desire for continuous learning, adaptability, and personal growth
• Display excellent communication, problem-solving, and leadership potential

What to expect

• The IGNITE Programme is a structured 2-year journey integrating on-the-job training, classroom learning, and mentorship. Participants undergo rotational assignments across key branch functions, develop technical mastery through foundational banking courses, and gain exposure to real-world challenges through immersive experiences.

Learning, Development and Support

• Foundational Bootcamp: Comprehensive training on banking fundamentals, compliance, and customer service excellence
• Rotational Assignments: 6-month rotations across UB, PRO, and BOO roles to ensure holistic exposure
• Mentorship and Coaching: Direct guidance from seasoned Retail Branch Heads and Customer Service Managers
• Leadership Development: Specialized workshops and hands-on assignments to build decision-making and people-management skills
• Performance Evaluations and Check-ins: Regular assessments to track progress and readiness for leadership roles

Career Path and Progression

• Graduates of IGNITE will be prioritized in succession planning for higher branch leadership roles. The programme ensures that every trainee emerges with end-to-end knowledge of banking operations, sales acumen, and leadership capability, the key ingredients of tomorrow's branch leaders.

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.  Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.