Collection Specialist

3 days ago

Work from Home, Philippines EMAPTA Full time ₱250,000 - ₱500,000 per year

What are the daily tasks?

  • Invoicing: Transcribe, create, and send customer invoices quickly and accurately
  • New broker payment setup: Communicate with brokers via phone and email to understand the invoicing process we must follow to submit invoices for payment, and ensure they set up our payment details correctly in their system
  • Past due follow-up: Communicate with brokers on the phone about overdue payments and work with them to collect payment
  • Record keeping: Ensure all work across functions follows documented processes and maintain accurate records

Any qualifications I need to succeed?

  • 2-3+ years of hands-on experience in collections with U.S.-based clients
  • Proven success managing collections for U.S. businesses, with a solid understanding of U.S. billing, invoicing, and follow-up practices
  • Bachelor's degree preferred
  • BPO experience
  • Reliable internet connection and the use of a laptop during the interview.
  • At least 1 year of prior work-from-home experience in a previous role.
  • Demonstrated strong negotiation skills.
  • Preferred blended experience but voice is required
  • Strong verbal and written English communication skills
  • Comfortable conducting calls with brokers and external partners

Job Type: Full-time

Experience:

  • Direct exp handling collections for clients in the US: 2 years (Required)

Work Location: Remote

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