Senior Loan Processor

Drive Financial Success Across Borders

Turn numbers, documents, and deals into stepping stones for a world-class career in finance. As part of the lending process, you'll engage with brokers and lenders across borders, mastering the art of precision in mortgage operations. Advance globally recognized expertise while keeping your career firmly rooted at home.

What You'll Do in This Role

Be part of our client's team as a Senior Loan Processor and take charge of managing the entire loan lifecycle-from lodgment to settlement. You'll work closely with brokers, clients, and lenders to ensure smooth, timely, and compliant loan applications while keeping workflows efficient and seamless.

Career Snapshot

Employment type: Full-time

Shift: Day Shift

Work setup: Permanent WFH

Perks and Rewards

• Day 1 HMO coverage with free dependent
• Competitive salary package
• Permanent WFH arrangement
• Prime office location in Ortigas (easy access to MRT stations, restaurants, and banks)
• Day shift schedule
• Salary advance program through our banking partner (eligibility and approval subject to bank assessment; available to account holders with minimum of 6 months company tenure)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• 20 annual leave credits
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

What You Need to Bring

• Minimum 3 years' experience with Australian mortgage firms
• Proven track record in end-to-end loan processing
• Strong understanding of application workflow from document collection to settlement
• Knowledge of post-settlement care procedures (preferred)
• Ability to assist with workload and maintain smooth task flow
• Experience in team leadership or office management (a plus)
• High work standards with excellent written and verbal communication skills
• Customer-first attitude with openness to feedback and continuous improvement
• Experience with mortgage CRMs such as SalesTrekker, Mercury, Flex, Symmetry, or Podium (preferred)
• Understanding of credit assessment; credit environment experience is desirable

Key Responsibilities You'll Own

• Manage the full loan process from lodgment to formal approval
• Enter new client data into the CRM and update existing records
• Organize, index, and identify gaps in documents and property reports
• Request pricing discounts from lenders
• Prepare loan documents including Statement of Advice, NCCP documents, and application forms
• Submit completed home loan applications
• Prepare and manage discharges for settlements
• Finalize loan applications with clients, brokers, and lenders
• Follow up from unconditional approval to settlement
• Communicate with clients for missing information
• Submit and send supporting documents to lenders post-lodgment
• Liaise with lenders to confirm receipt of documentation
• Monitor loan applications daily and report progress
• Ensure loans progress according to original submission
• Perform post-settlement tasks, including maintaining customer records and advising on loan breakdowns
• Upload supporting and submission documents to the aggregator CRM
• Maintain existing settled loan accounts

Meet the Visionary Behind This Role

Our client stands at the forefront of redefining financial services for high-net-worth individuals, complex family trust structures, Australian expats, and commercial lending. Founded by seasoned experts and business owners, our client was built to deliver bespoke financial solutions in a market dominated by generic offerings. With a client-centric approach, they bring deep expertise in financial markets and the complexities of trust and commercial ventures, making them a trusted partner for sophisticated financial needs.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra