Loan Processor AU Experience

We're seeking a highly experienced Work-From-Home AU Mortgage Loan Processor / Broker Assistant Support in the Philippines with a sharp eye for detail to join our long list of clients. We have over 20 roles to fill before the end of October. In this role, you'll provide crucial support to mortgage brokers and ensure a seamless, efficient top-notch experience for our clients.

The Awesome Perks of Joining Us:

• Work from Home or Remotely anywhere in the Philippines (Forever)
• Day Shift, Weekends Off —Say goodbye to crazy hours
• Annual Leaves Portion of it can be converted to cash—We value your work-life balance
• Above industry salaries for the right candidate who can demonstrate their solid 3-5 years experience in the AUSTRALIAN Mortgage Broking industry.
• Internet Allowance (On day 1)
• Sign-On Christmas Bonus: Php 20,000 - Cha-ching *(applicants must be hired before October)
• Referral Bonus of Php 10,000 - A Nice-to-have extra cash for Christmas *
• HMO and Government Statutory Benefits
• Training and professional development provided - We invest in you

*(terms & conditions will be discussed during initial interview. Higher bonus for Credit Analysts applicants)

As a Loan Processor, you'll take charge of end-to-end loan setup and documentation. From reviewing income files to managing submissions in industry-leading CRMs, you'll keep the loan pipeline moving with accuracy, speed, and professional care.

Your Daily Tasks:

• Assisting brokers to manage the client experience from application stage through to loan settlement.
• Packaging the deal, collecting and verifying all relevant financial documents, and submitting to the lenders via various systems, including pre-approvals, refinances, and purchases.
• Proactively following up with clients for documents/details and keeping them informed of progress on their loan applications.
• Completing ordering valuations and requesting pricing approval when needed.
• Assisting mortgage brokers in preparing and submitting loan applications to lenders.
• Gathering and verifying client documentation, ensuring completeness and accuracy.
• Liaising with banks, lenders, and clients to track loan progress and resolve any issues.
• Conducting initial research on loan products and assisting in structuring tailored loan solutions.
• Maintaining up-to-date records in CRM systems and ensuring strict regulatory compliance.
• Providing exceptional client service throughout the entire loan process.
• Might include scheduling appointments, managing emails, and handling various administrative tasks to keep things running smoothly.

What You'll Bring:

• Proven experience in writing AUSTRALIAN home loans, proficient with both salaried and self-employed applicants. You'll have comprehensive knowledge of home loans, investment loans, construction loans, and SMSF financing.
• Experience working for an AUSTRALIAN mortgage broker in the mortgage settlement space (e.g., loan processor, broker assistant, or para-broker).
• Exceptional attention to detail and a strong commitment to accuracy to prevent rework and rejections. One touch approvals are your forte.
• Strong initiative, problem-solving skills, and the ability to manage a diverse workload autonomously in a remote setting.
• Excellent verbal and written communication skills, with the ability to effectively communicate with a variety of stakeholders like lenders, clients, or real estate professionals.
• Hands-on experience with CRM and loan software such as Salestrekker, BrokerEngine, Infyniti, MyCRM, Quickli, Mercury, AOL, and FLEX.
• Servicing calculator experience - Big Bonus points
• A genuine passion for providing exceptional customer service.

Are You Our Next Superstar? You are if you have the following:

• Been in a Loan Processor role in the AUSTRALIAN MORTGAGE industry for 3-5 years.
• Know the ins and outs of Australian mortgage loan processing.
• Know Mortgage loan products, bank platforms, and processes.
• Understand bank/lender policies and procedures.
• A communication whiz and a customer service superstar.
• A pro with any of the mortgage broking CRM systems (ie Salestrekker, Mercury, BrokerEngine, AOL, FLEX, MyCRM, Infyniti, Quickli).
• Detailed oriented.
• 4-year Bachelor's degree or equivalent (Cert IV for Bonus points).
• Ready to embrace changes and keep learning

Non-negotiable requirements

• Internet Connection of at least 25 Mbps
• Must have a contingency plan for power or internet interruptions

If you're a dedicated, detail-oriented loan processor who wants to be part of something amazing, we can't wait to hear from you Send your CV through with the Subject Header: Jobstreet Loan Processor _Applicant Name