Customer Care Associate

1 day ago

Dumaguete, Central Visayas, Philippines Global One Strategies Inc. Full time ₱200,000 - ₱240,000 per year

Are you a confident communicator? A problem-solver? Motivated by meaningful impact? Or a drive to make a difference in customer care?

You might be the perfect fit for our team

We are looking for a detail-oriented, reliable and customer-focused Customer Care Associate.

The ideal candidate will assist with insurance documentation, tenant communication, compliance tracking, and administrative support related to rental insurance requirements. This role involves coordinating with third-party insurance providers, and ensuring smooth communication between tenants, property management, and external partners.

Key Responsibilities:

· Communicate with tenants regarding renter's insurance requirements, policies, and compliance.

· Verify and document tenant insurance coverage

· Track expiration dates and send timely reminders for policy renewals

· Assist tenants in understanding coverage requirements and available insurance options

· Liaise with insurance providers to validate policy details when needed

· Maintain accurate records in property management or CRM systems

· Prepare reports on insurance compliance and gaps

· Additional administrative tasks e.g., data entry, email handling, file organization maybe needed

· Role may evolve overtime

Qualifications:

· Preferred but not required, experience as a virtual assistant, administrative assistant, or similar role

· Strong written and verbal communication skills

· Strong experience in excel and data entry

· Highly organized and detail-oriented

· Ability to handle confidential information with discretion

· Self-motivated and able to work independently with minimal supervision

Location (this position is office-based)

2 Floor, Room 210

Portal West Building

Silliman Avenue, Dumaguete City

Perks and Benefits:

  • Medical Reimbursement plan

  • HMO upon regularization

  • Signing bonus

  • Referral bonus (if applicable)

  • Paid Time-off upon regularization

  • Team Outing and Company events

Job Type: Full-time

Pay: From Php20,000.00 per month

Application Question(s):

  • Are you located in Dumaguete City?
  • Are you willing to work on-site and graveyard shift?
  • Are you comfortable working with clients from different time zones?
  • Rate your excel skill (10 - highest; 1- lowest)
  • Are you willing to work on holidays and weekends?

Language:

  • English (Preferred)

Work Location: In person

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