Customer Service Admin

3 days ago

Makati City, National Capital Region, Philippines ALL ABOUT PEOPLE CONSULTING Full time ₱432,000 - ₱504,000 per year

Job Summary

The Customer Service Admin will serve as the primary point of contact for clients, handling inquiries, service requests, and coordination with technicians. This role ensures smooth day-to-day operations by managing customer concerns, scheduling, documentation, and administrative tasks. The ideal candidate is organized, proactive, and able to deliver excellent customer service in a fast-paced technical environment.

Key Responsibilities:

Customer Service

  • Handle inbound and outbound calls, emails, and messages from customers.
  • Respond to inquiries regarding air conditioning services, quotations, service schedules, and job updates.
  • Provide accurate information about services, pricing, timelines, and company policies.
  • Address customer concerns, complaints, or urgent situations professionally and promptly.
  • Maintain a high level of customer satisfaction through empathy and efficient problem-solving.

Scheduling & Coordination

  • Schedule service calls, preventive maintenance, installations, and technician dispatch.
  • Coordinate technician availability and route assignments to ensure timely service.
  • Track service progress and update customers on job status.
  • Ensure all job orders are complete, accurate, and properly documented.

Administrative & Documentation

  • Prepare job orders, service reports, and quotations as needed.
  • Maintain organized digital and physical records of clients, contracts, warranties, and service history.
  • Monitor and update the CRM or service management system.
  • Process billing coordination support such as sending invoices or assisting in payment tracking.
  • Assist with inventory-related documentation such as spare parts usage reports (if applicable).

Operations Support

  • Work closely with the Operations, Technical, and Sales teams to ensure smooth workflow.
  • Escalate technical concerns or major issues to the appropriate department.
  • Prepare daily, weekly, or monthly reports as required.

Qualifications

  • Bachelor's degree in Business Administration, Office Administration, or related field (preferred).
  • At least 1–2 years of experience in customer service, administrative roles, or service coordination.
  • Experience in HVAC / air conditioning industry is an advantage.
  • Strong communication skills (verbal and written).
  • Proficient in MS Office (Word, Excel, Outlook) and CRM tools.
  • Organized, detail-oriented, and able to manage multiple tasks simultaneously.
  • Ability to remain calm and professional in handling customer concerns.
  • Willing to work flexible schedules depending on client and operational needs.
  • Must be willing to work Monday to Saturday.

Job Type: Full-time

Pay: Php18, Php21,000.00 per month

Work Location: In person

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