Service Admin

3 days ago


Makati City, National Capital Region, Philippines Mondo Cucina, Inc. Full time ₱216,000 - ₱300,000 per year

The Service Admin ensures administrative and operational accuracy in service execution by managing service job orders, warranty validations, billing, ASC coordination, and compliance documentation. This role supports back-end efficiency while helping ensure customer satisfaction and operational readiness.

Daily

  • Validate warranty, encode service requests
  • Process billing and invoice requests
  • Coordinate with technicians and ASC on job order status

Weekly

  • Track and summarize service metrics (TAT, FTFR) thru Sales force
  • Reconcile ASC reports and prepare reimbursement files
  • Follow-up on pending payments or approvals
  • Proper handling of Revolving Fund and Petty Cash.
  • On time submission of Liquidation and Reimbursement document to accounting

Monthly

  • File and archive service documentation for audit
  • Submit internal KPI reports and support Finance/QA reviews

Quarterly

  • Support audit preparations and compliance checks
  • Recommend process improvements

Annually

  • Assist in service process reviews and documentation cleanup
  • Recommend efficiency improvements based on service and audit trends

Qualifications

  • College graduate in Business Administration, Accounting, or a related course
  • 1–3 years in service admin, billing, or warranty support
  • Reliable, organized, and process-driven
  • Comfortable using basic reporting tools (e.g. Excel, shared folders)
  • Able to collaborate across teams while meeting deadlines

Core Competencies

  • Documentation accuracy and data entry
  • Familiarity with SOPs and internal control processes
  • Time and task management
  • Clear and prompt communication
  • Attention to detail and analytical mindset

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php18, Php25,000.00 per month

Benefits:

  • Paid training

Work Location: In person


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