Customer Service

3 days ago

Makati City, National Capital Region, Philippines Filta Full time ₱900,000 - ₱1,200,000 per year

Location: Hybrid Set up (3x a week onsite) - RCBC, Makati City

Schedule: Monday to Friday, 3:00 PM – 12:00 MN

About the Company

A UK-based manufacturer of specialist roofing components supplying contractors, distributors, and specifiers. The company designs and delivers ventilation, access, and roof hardware systems for a wide range of roof types, and supports projects from design through installation with technical guidance and training.

They're now looking for a Customer Service & Logistics Coordinator to join their growing team in Makati, Philippines.

Why You'll Love Working With Us

  • HMO healthcare for you and 1 dependent (including COVID coverage).
  • 20 combined SL/VLs per year, accruing from day one (10 available upon regularization).
  • 13th-month bonus and all government-mandated benefits.
  • Company-provided equipment + monthly internet allowance.
  • Member Wellness Program.
  • Welcome gift packs + fun social activities.
  • Year-End Party + Christmas hamper.
  • Udemy access for continuous learning.
  • Paid birthday leave, birthday cake, and milestone anniversary gifts.

What You'll Be Doing

  • Deliver a friendly first touchpoint: handle incoming calls and direct them promptly to the right team.
  • Stay on top of the inbox: triage and respond to inbound emails to keep workflows moving.
  • Own order processing in Sage: enter, verify, and update customer orders with accuracy and speed.
  • Set production up for success: prepare complete, timely documentation and job packs.
  • Coordinate end-to-end logistics, including international freight, to ensure on-time delivery.
  • Convert enquiries to revenue: provide quick, accurate pricing and professional quotations.
  • Keep the office running smoothly: manage admin tasks and maintain stock of consumables.

What You'll Bring

  • 2 years in customer support, order entry, or admin (internships ok).
  • Clear spoken and written English; confident phone manner.
  • Basic Excel/Google Sheets: filters, VLOOKUP/XLOOKUP (or willingness to learn), pivot basics.
  • Strong attention to detail and follow-through; comfortable with checklists/SOPs.
  • Willing to work UK-aligned hours and collaborate across teams.

Bonus Points For

  • Experience with an ERP/accounting system (Sage, NetSuite, Xero, Odoo, etc.).
  • Exposure to order processing, quotations, or inventory.
  • Basic logistics know-how (courier booking, commercial invoices; Incoterms awareness is a plus).

Ready to Apply?

We're excited to meet you. Click Apply, upload your CV, and complete our brief questionnaire.

Want to fast-track your application? Connect with Andrea Perez at
LinkedIn
.

Important: This role is open to Filipino citizens only. Applications must be submitted in English.

Let's build something great together

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