Customer service representative work
3 hours ago
Company Description
Up to 40k offer
Role Description
This is a full-time, on-site role located in Quezon City. As a Customer Service Representative and Content Moderator, you will assist customers with inquiries, resolve issues, and ensure a positive experience. In addition to moderating user-generated content, you will ensure compliance with company policies and community standards. Day-to-day tasks may include responding to customer queries via multiple channels, maintaining accurate records of interactions, and collaborating with other team members to enhance customer satisfaction and content integrity.
Qualifications
- Strong skills in Customer Service, Customer Support, and Customer Satisfaction
- Demonstrated ability in Customer Experience and fostering positive client interactions
- Excellent communication and problem-solving skills
- Attention to detail and ability to enforce community policies effectively
- Ability to multitask and meet deadlines in a fast-paced environment
- Previous experience in customer service or content moderation is preferred but not required
- Proficiency in using communication and collaboration tools
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